Join arenaflex as a Pharmacy Technician & Customer Service Specialist
Are you passionate about healthcare and delivering exceptional customer service? Do you thrive in a dynamic retail environment where every day brings new opportunities to help people? arenaflex is seeking a dedicated and enthusiastic Pharmacy Technician & Customer Service Specialist to become a vital part of our pharmacy team. This is your chance to join a leading healthcare organization that values compassion, precision, and teamwork.
At arenaflex, we believe that pharmacy is more than just dispensing medications—it's about building trust with our patients and providing a welcoming environment where everyone feels valued and cared for. As a Pharmacy Technician & Customer Service Specialist, you'll be on the front lines of patient care, ensuring that every interaction is positive, informative, and supportive. Your role will combine technical pharmacy skills with outstanding customer service, making you an essential part of our healthcare delivery team.
What You'll Do
As a key member of our pharmacy team, you will play a multifaceted role that balances technical responsibilities with direct customer interaction. Here's what you can expect:
Customer Experience Excellence
- Greet and engage customers and patients with warmth and professionalism, creating a welcoming atmosphere from the moment they walk through our doors
- Respond promptly to customer inquiries and resolve issues with empathy and efficiency, ensuring every patient leaves satisfied
- Offer proactive assistance with products and services, taking the time to understand each customer's unique needs
- Share best practices with team members to collectively elevate the customer experience across the entire store
- Demonstrate exceptional interpersonal skills including friendly greetings, meaningful eye contact, and genuine courtesy
- Provide knowledgeable recommendations for over-the-counter products and suggest companion items that may benefit the customer
Pharmacy Operations
- Assist the pharmacist under direct supervision in accordance with state and federal regulations, maintaining the highest standards of pharmacy practice
- Utilize our advanced pharmacy systems to accurately retrieve patient and drug information, ensuring data integrity
- Process prescriptions by retrieving, counting, and pouring pharmaceutical medications with meticulous attention to detail
- Verify medication accuracy and check for potential drug interactions before dispensing
- Register customer purchases on the cash system, collect payments accurately, and provide efficient checkout service
- Process voids, returns, rain checks, refunds, and exchanges as needed
- Maintain clean, well-organized counters and cabinets while ensuring attractive merchandising
- Perform regular inventory checks and maintain accurate records
- Price merchandise according to store guidelines and communicate effectively with the pharmacy team
- Handle phone calls that don't require pharmacist intervention, including physician communications
- Process and resubmit third-party prescription claims efficiently and accurately
- Support pharmacy department inventory management activities, including ordering, unpacking, and storing pharmaceutical shipments
- Document any discrepancies including overages, shortages, order errors, or damaged goods related to prescription medications
- Ensure strict compliance with state and local laws regarding regulated products such as alcoholic beverages and tobacco
- Build and maintain eye-catching displays including promotional, seasonal, and special merchandise displays
- Complete resets and revisions as directed by management
Additional Store Support
- Provide assistance in the photo area, including digital passport photo services, poster printing, and creative equipment operation
- Support online order pick-up duties by monitoring orders, picking items, and delivering orders to customers as they arrive
- Assist with maintaining store cleanliness and appearance, both interior and exterior
- Help with proper food separation and product placement according to store policies
- Support inventory rotation using first-in, first-out methodology
- Demonstrate working knowledge of store systems and equipment
Quality & Compliance
- Report prescription errors immediately to the pharmacist on duty and adhere to company error reporting procedures
- Follow all company guidelines regarding pharmacy errors and quality improvement programs
- Comply with company policies regarding faith-based dispensing across all prescription dispensing activities
- Maintain thorough knowledge of and strictly adhere to the arenaflex Pharmacy Code of Behavior
- Comply with all company rules and procedures while maintaining respectful relationships with coworkers
What We're Looking For
Essential Qualifications
- Language Proficiency: Must be fluent in reading, writing, and speaking English (with exceptions as permitted in Puerto Rico)
- Availability: Willingness to work a flexible schedule, including evenings and weekend hours
- Basic Math Skills: Ability to perform calculations accurately for cash handling and inventory
- Communication Skills: Strong verbal and written communication abilities
- Attention to Detail: Meticulous approach to processing prescriptions and handling sensitive information
- Customer Service Orientation: Genuine desire to help others and create positive experiences
- Team Player: Ability to work collaboratively with pharmacists and other team members
Preferred Qualifications
- Previous pharmacy technician experience or retail customer service background
- Knowledge of pharmacy terminology and common medication names
- Familiarity with pharmacy management systems and software
- Understanding of insurance claims processing
- Experience with inventory management and merchandising
- Previous work in a healthcare or medical environment
Education & Professional Development
At arenaflex, we invest in your growth and development. Here's what you can expect:
- Earn and maintain PTCB certification through our comprehensive pharmacy technician education program and/or state-required certification/registration
- Attend training sessions and complete required professional development modules as assigned by management
- Maintain current knowledge and skills in healthcare and pharmacy, including industry trends and advancements
- Access ongoing continuing education opportunities to enhance your expertise
- Receive cross-training in various store departments to broaden your skill set
Why Join arenaflex?
When you join arenaflex, you become part of something bigger than just a job—you become part of a team dedicated to improving health and wellness in your community. Here's what makes arenaflex a great place to build your career:
Comprehensive Benefits Package
- Competitive hourly wages with regular performance reviews
- Health, dental, and vision insurance coverage
- 401(k) retirement savings plan with company match
- Paid time off and holiday pay
- Employee discount program
- Life insurance and disability coverage
- Flexible spending accounts for healthcare and dependent care
Career Growth Opportunities
arenaflex is committed to helping our team members advance their careers. As a Pharmacy Technician & Customer Service Specialist, you'll have access to:
- Clear advancement pathways to senior technician roles
- Leadership development programs
- Specialization opportunities in areas like compounding, immunization support, or pharmacy management
- Tuition assistance for continuing education
- Internal promotion opportunities across our retail locations
Supportive Work Environment
We foster a culture of respect, inclusion, and collaboration. Our pharmacy teams work closely together to ensure smooth operations and excellent patient care. You'll be supported by experienced pharmacists and managers who are invested in your success.
Making a Difference
Every day, you'll have the opportunity to positively impact people's lives. Whether it's helping a customer find the right over-the-counter medication, ensuring a prescription is filled accurately, or simply offering a friendly smile, your contributions matter.
Ready to Begin Your Journey?
If you're ready to take the next step in your career and join a team that values excellence, compassion, and innovation, we encourage you to apply today. arenaflex is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment for all team members.
We look forward to welcoming you to the arenaflex family, where your skills and passion for customer service will help us continue to deliver exceptional healthcare experiences to our community. Apply now and start your rewarding career with arenaflex!
Note: This position requires compliance with all state and federal pharmacy regulations. Background check and drug screen may be required. arenaflex is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, disability, or any other protected characteristic.