Clinical Delivery Manager: Prescribers

Job description

Why Oviva?
At Oviva, we’re on a mission to make sustainable, personalized, clinically effective care accessible to everyone and to deliver against our vision of becoming Europe’s leading AI-powered chronic care platform.
Our digital programmes support people living with weight related illnesses. While weight loss is a goal for many, our approach is about so much more: improving health, building confidence, and enhancing quality of life.
We’ve already supported over one million people across the UK, Switzerland, and Germany, with a shared service centre in Poland. Every conversation, coaching session, and line of code helps move us closer to a healthier future. Join us and be part of the team making that future possible.

The role
As our Clinical Service Manager for Prescribing, you will be the operational heart of our specialist prescribing workstream. In this role, you don't just supervise—you own the delivery and clinical excellence of your service.
Your mission is to lead a high-performing team of prescribers, ensuring they are empowered to provide accessible, safe, and clinically effective care. You will act as the vital link between people leadership and technical agility, using data-driven insights and our innovative digital tools to ensure every patient receives timely support while maintaining a sustainable and motivated workforce.
In this position, you will lead by example, fostering a culture of safety and continuous improvement. You will collaborate closely with stakeholders across the organization—from Clinical Leads to our Product and Engineering teams—to ensure our digital-first care models are high-quality, audit-ready, and impactful.

Key Responsibilities
Operational Excellence & Workstream Ownership

• Own and drive the end-to-end operational performance of the prescriber workstreams, acting as the real-time lead to ensure patient access, safety, and flow.
• Take accountability for core KPIs (utilization, access, waitlists) through active performance management, anticipating risks, and reallocating capacity to prevent bottlenecks.
• Translate live data into decisive action, using forward-looking insights to protect performance and challenging data when necessary.
• Relentlessly optimize workflows through rapid "build-measure-learn" cycles, removing friction and automating processes alongside our Product and Engineering teams.
• Manage system-wide dependencies and surface risks early to drive cross-functional resolution with a strong bias for action.

People Leadership & Coaching

• Provide high-impact clinical and operational coaching to raise the bar of excellence and ensure the team embodies our core standards.
• Independently manage the full employee lifecycle, including high-stakes performance conversations and professional development plans.
• Own the succession plan for your team by identifying and preparing the next generation of senior leaders.
• Foster a "net contributor" mindset where team members are encouraged to flag inefficiencies and contribute to the collective success of the department.

Strategic Scaling & Change Management

• Own and refine the onboarding "blueprints" for new prescribers to decrease the time to competency as we grow.
• Serve as the lead champion for internal product launches and operational changes, such as new AI tools or platform features.
• Translate technical updates into "clinical reality" for your team to ensure rapid adoption and effective feedback loops.

Governance, Risk & Quality Assurance

• Collaborate with stakeholders to ensure the delivery of all required quality assurance and clinical governance activities.
• Proactively identify service-level vulnerabilities, such as safeguarding gaps or rota risks, and design robust continuity plans to mitigate them.
• Lead "Incident Reflection" sessions following service errors to conduct root cause analysis and update SOPs to prevent recurrence.

About You
Essential

• Strong track record of driving operational performance, productivity, and efficiency at scale.
• Excellent analytical capability, with confidence using data and dashboards to manage performance and inform decisions.
• Proven ability to lead change, improve processes, and embed new ways of working in fast moving environments.
• Exceptional communication and influencing skills, able to align diverse stakeholders around delivery priorities in a remote or hybrid setting.

Desirable

• Experience working in a rapidly scaling digital health organization or an NHS service with significant transformation.
• Exposure to complex workforce models, capacity planning, or utilisation management.

Education & Qualifications

• Professional background in healthcare delivery (e.g., Dietitian, Psychologist, Health Coach, Nurse, allied Health Professional) but not essential.
• Formal training or qualification in leadership, strategic management, team supervision, or performance management.

What we offer

• A mission-driven environment focused on making a real-world impact.
• High-growth opportunities with a clear path to broader strategic leadership.
• A flexible remote/hybrid work culture across the UK, Germany, Switzerland and Poland.
• Annual learning & development budget.
• Home working allowance and flexible working hours.
• Competitive compensation, benefits, and inclusive policies (enhanced leave, etc.)

Having a culture that people want to work in, is very important to us. We do this by keeping our values at the forefront of everything we do:
                  
We put the patient first, We empower our teams, We make it happen

Oviva is passionate about creating an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. We are a truly inclusive place to work, where everyone can be themselves and everyone is welcome. We welcome and encourage applicants from all backgrounds and identities, including but not limited to race, ethnicity, gender, sexual orientation, age, ability, religion, and socioeconomic status. We actively seek out candidates who bring a unique perspective to help us build a stronger, more inclusive team.

We're Proud to be a Disability Confident Employer

Ready to make a difference? Join us in transforming digital healthcare. Apply today!