Parking Service Representative 2

The City of Winnipeg is one of the largest employers in Manitoba, providing a wide range of services to the community. The Parking Service Representative 2 is responsible for addressing escalated issues, processing ticket payments and permits, and providing clerical support to the Winnipeg Parking Authority.

Responsibilities

• Assist Parking Service Representatives with complex parking ticket issues
• Assist at the counter when there is a dispute/confrontation
• Ensure that ticket payments are processed and entered into T2 system correctly
• Prepare evidence packages for matters scheduled for Adjudication appointments
• Schedule and provide accurate documentation for Adjudication appointments
• Provide administrative support to the Provincial Court Process and Adjudications at Winnipeg Parking Authority
• Provide customer service on the phone and at the front counter
• Ensure permit application forms are filled out correctly and customer information entered into appropriate systems including T2 and Excel
• Assist general public regarding Residential/Meter/other Parking permits
• Process payment for Residential/Meter/Parking permits and issue receipts
• Investigate Requests for Paid Parking (Pay by Phone) Payment Refunds
• Ensure accuracy with Customer Service Float Reconciliation Documents
• Provide accurate Change Fund Request Documents
• Investigate Police Applicant vehicle checks
• Assist with Quality Assurance and Enforcement tasks as required
• Perform other miscellaneous clerical duties consistent with the classification as assigned

Skills

• High school graduation or equivalent training and experience
• A minimum of six months of prior related work experience
• Working knowledge of the structure and function of the Parking Authority services and operations
• Experience working in a customer service function
• Conflict resolution skills, and ability to work in a challenging, fast paced, and high stress environment
• Demonstrated proficiency in the use of Excel, Word (Basic) and Outlook
• Working knowledge of applicable privacy and access to information legislation
• Demonstrated ability to exercise initiative, use sound judgment and react resourcefully under varying and stressful conditions when dealing with the public and staff
• Strong organizational skills, with the ability to work independently and to prioritize work efficiently, ensuring all deadlines are scheduled and met, often while working under stressful conditions and within tight deadline restrictions
• Ability to establish and continually maintain effective working relationships with all levels of staff within the organization, as well as with outside agencies and the public
• Ability to communicate effectively, both orally and in writing
• Ability to coach and mentor new employees and provide effective feedback to staff and supervisor/management
• Ability to deal with confidential matter discreetly
• Ability to plan and organize work effectively and resolve problems
• Ability to maintain accurate and concise records
• Working knowledge of Parking ticket issuance process, Permit process, Liens process, Screening and Adjudication Process, within six months
• IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service
• Parking Authority related experience

Benefits

• Competitive salaries
• Employer-paid benefits
• Dental and vision care
• Pension plans
• Maternity/parental leave programs
• Education, training, and staff development opportunities

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