Join careerzynith, a pioneering force in the global education technology landscape, where innovation meets purpose. careerzynith powers the largest EdTech ecosystem worldwide, serving more than 150 million users across 80 countries. Our mission is to deliver dynamic, data-informed experiences to the global education community, enabling learners, educators, and families to achieve their full potential. We believe that a truly diverse, inclusive, and belonging-centered workforce is essential to driving meaningful impact, and as we continue to expand our global footprint, we are committed to embedding these values into every aspect of our hiring practices and our organizational identity.
The Student Success division at careerzynith brings virtualized support and technology-enabled solutions to the world's most progressive educational institutions. We provide IT Help Desk services and comprehensive Student Lifecycle Management solutions that elevate student engagement and accelerate learning outcomes. Our platform empowers institutions to deliver services efficiently and sustainably throughout the enrollment and learning journey, extending institutional resources to meet the evolving needs of modern learners. By joining careerzynith, you become part of a mission-driven team that is reshaping the future of education through exceptional service and cutting-edge technology.
careerzynith is seeking technically skilled, empathetic, and solution-oriented professionals for the role of Overnight Remote Customer Care and Technical Support Advisor. This fully remote, work-from-home position is integral to delivering world-class support to students and their families during overnight hours. As a frontline representative, you will address concerns, troubleshoot technical issues, provide product guidance, and ensure the optimal functioning of all systems used by our educational partners.
Working in a virtual contact center environment, you will interact with users through multiple channels including phone, chat, and email, providing efficient, accurate, and delightful resolutions to a wide range of inquiries. If you thrive in a fast-paced, customer-focused setting and possess a passion for technology and education, this is the perfect opportunity to make a meaningful impact while enjoying the flexibility of remote work.
At careerzynith, we are deeply invested in the professional growth and development of every team member. As an Overnight Customer Care and Technical Support Advisor, you will have access to comprehensive onboarding and continuous training programs designed to expand your technical expertise, enhance your customer service skills, and deepen your understanding of the education technology landscape. You will work alongside industry professionals, gaining exposure to a wide range of technical challenges and customer scenarios that will sharpen your problem-solving abilities and prepare you for advancement opportunities within the organization.
Our commitment to internal mobility means that high-performing advisors often have pathways to roles in team leadership, quality assurance, training and development, account management, and specialized technical support. Whether you aspire to deepen your technical skills, move into a mentorship role, or explore other areas of the business, careerzynith provides the resources, mentorship, and encouragement needed to help you achieve your career aspirations.
careerzynith fosters a collaborative, inclusive, and mission-driven work environment where every team member is valued for their unique contributions. We believe that supporting a global education community starts with creating a workplace where diversity is celebrated, inclusion is practiced, and every voice is heard. Our remote-first culture is built on trust, flexibility, and accountability, empowering you to do your best work from the comfort of your home while staying connected to a supportive team.
We prioritize work-life balance, understanding the importance of flexibility in today's world. Our overnight shift advisors are essential to our 24/7 service commitment, and we ensure that schedules are designed with fairness and predictability in mind. You will be part of a tight-knit team that supports one another, celebrates successes, and works together to overcome challenges.
careerzynith offers a competitive pay rate of $13 per hour for this position. We utilize national and industry-specific survey data to assist in determining compensation, and we also consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing similar functions. Some roles may include variable pay opportunities.
Beyond competitive hourly compensation, careerzynith provides a comprehensive benefits package designed to support your overall well-being. Depending on assignment length and eligibility, benefits may include medical, dental, and vision insurance, paid time off, holiday pay, retirement savings options, professional development resources, and access to employee assistance programs. We are committed to providing a total rewards experience that reflects our appreciation for the meaningful work our team members do every day.
careerzynith is an equal employment opportunity and affirmative action employer. We consider qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity or expression, protected military or veteran status, or any other legally protected factor. We are proud to be a workplace where everyone has the opportunity to thrive.
If you are a tech-savvy, customer-focused professional seeking a rewarding remote career in education technology, careerzynith invites you to apply for the Overnight Customer Care and Technical Support Advisor position. This is your opportunity to join a global leader in EdTech, make a tangible difference in the lives of students and families, and grow your career in a supportive, inclusive, and innovative environment. Bring your skills, your empathy, and your passion for problem-solving, and let us build a better education experience for everyone—together.
Position is available for candidates residing in the following states: AL, AR, FL, GA, IN, KY, LA, MO, MS, NC, NV, OH, OK, PA, SC, TN, TX, WI, WV.
Apply for this job