Grubhub is a leading online food ordering company that champions restaurants across the nation. They are seeking an organized and detail-oriented Enterprise Onboarding Specialist to manage the onboarding process for new enterprise partners, ensuring a seamless experience from initial contact to successful activation.
Responsibilities
- Own and manage the full lifecycle of enterprise partner onboarding, from initial contact to successful activation
- Proactively reach out to enterprise partners and their designated contacts to solicit and collect all necessary onboarding materials, documentation, and data
- Serve as the primary point of contact for external partners during the onboarding phase, maintaining consistent communication and setting clear expectations
- Ensure accurate and complete documentation is collected, verified, and processed according to internal policies and compliance requirements
- Work closely and collaboratively with the Enterprise Success Team to ensure a smooth handoff post-activation and that onboarding activities align with long-term partnership strategies
- Liaise with internal teams (Sales, Success, Audits & Controls) to resolve any hurdles or dependencies encountered during the onboarding process
- Must be comfortable and proficient with making outbound calls and sending professional emails to external partners to facilitate the collection of materials and discuss onboarding progress
- Maintain meticulous records of all onboarding activities, status updates, and collected documentation within Salesforce
- Ensure all onboarding is executed with the highest level of care, attention to detail, and urgency, reflecting a commitment to partner success
Skills
- At least one year experience in a client-facing role, preferably in onboarding, account coordination, project management, or sales support
- Experience working with enterprise-level accounts is a plus
- Exceptional verbal and written communication skills with the ability to professionally and persuasively engage external partners
- Proven ability to build rapport and trust with external stakeholders quickly
- Strong organizational skills and acute attention to detail, especially regarding documentation and data accuracy
- Familiarity with Salesforce, AWS Voice, and Jotform
- Eagerness to learn, adapt, and proactively incorporate feedback from peers and leadership
- Ability to take ownership, manage multiple brands, and drive tasks to completion with minimal supervision
Benefits
- Equity
- 401K
- Multiple medical, dental, and vision plans
Company Overview
Grubhub is an online platform that connects customers with local restaurants. It is a sub-organization of Wonder. It was founded in 2004, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is http://www.grubhub.com.