Manager - Product Design

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Summary Description

We’re looking for a user centric Product Design or UX team manager who leads with craft, clarity, AI, and care. You’re as comfortable driving planning and delivery as you are standing up user research, and you use AI thoughtfully to accelerate insight, ideation, accessibility, and designtodev workflows. You thrive on innovating and have experience enabling teams through AI capability building, coaching designers in responsible use while keeping strong design judgment front and center. You bring confident designlead instincts, act as a mentor in research and UX practice, and stay close enough to the work to guide teams with clarity and credibility. If you thrive on growing people, elevating craft, and leading a closeknit, talented team with measurable outcomes, we’d love to meet you. 

Essential Function

Knowledge/Skills/Abilities

• • ​​Experienced in vibe coding. 

  • ​Has developed design systems for AI. 

  • ​Uses AI to improve all aspects of Product Designers’ work 

  • ​AI-augmented research. 

  • ​AI-supported brainstorming. 

  • ​AI-enabled design-to-dev collaboration. 

  • ​Design quality and accessibility validation. 

  • ​Leads the daytoday work of a team of 3–4 UX professionals, including product designers, researchers, and design system specialists.  

  • ​Manages the UX roadmap across several products, including capacity planning, project planning, and delivery management.  

  • ​Partners with Product Management and Engineering to scope, sequence, and deliver product outcomes, aligning on product vision and strategy.  

  • ​Uses research, discovery, and metrics to drive decisions and measure design quality and user impact.  

  • ​Negotiates conflicting demands across a portfolio using prioritization and maintaining relationships with stakeholders 

  • ​Elevates designers to trusted UX advisors within agile teams 

  • ​Analyzes research data and success metrics in Excel with strong math and logic skills.  

  • ​Coaches and supports designers through feedback, growth planning, and daily unblockers, including:  

  • ​User research planning and delivery 

  • ​UX ideation and design methods 

  • ​Use of AI in UX 

  • ​WCAG 2.2 AA compliance 

  • ​Design system adherence 

  • ​Skills development 

  • ​Career path planning 

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.