Insurance Agency Director of Operations

Benefits: • Bonus based on performance • Dental insurance • Health insurance • Paid time off • Vision insurance About The Role TrueChoice Coverage is a growing insurance agency seeking a Director of Agency Operations to own and run the operational backbone of the business. This is a hands-on leadership role responsible for bringing structure, driving execution, and ensuring the agency runs efficiently day-to-day. You will work directly with leadership to build and refine operational systems across agent onboarding, carrier relationships, workflows, and performance management. This is not a maintenance role — we are looking for someone who can step in, take ownership, and build structure where it does not yet exist while keeping everything moving forward. What You’ll Do • Own day-to-day agency operations and ensure consistent execution across the business • Manage and strengthen carrier relationships, appointments, and alignment • Lead agent onboarding, licensing, and compliance processes end-to-end • Build, implement, and enforce internal workflows and operational systems • Drive accountability across timelines, projects, and team execution • Partner with leadership to align operations with growth initiatives • Support and optimize call center and lead flow operations (as applicable) • Identify gaps, remove blockers, and continuously improve how the agency operates What We’re Looking For • 5+ years in an insurance agency environment (required) • Experience selling or supporting individual policies (life, health, or personal lines) • Proven experience owning or running agency operations (not just supporting) • Experience in a call center, high-volume, or lead-driven environment strongly preferred • Hands-on experience with: • agent onboarding • licensing and compliance • internal workflows and process execution • Ability to operate independently and take full ownership of outcomes • Strong problem-solving skills with a bias toward action • Comfortable working in a fast-paced, evolving environment where structure is still being built Nice to Have (But Not Required) • Experience managing or supporting commission processes • Exposure to lead vendors or lead flow management • Experience scaling operations in a growing agency or startup environment Why This Role • Direct ownership of a critical function within a growing agency • Opportunity to build and shape operational systems from the ground up • High visibility and direct collaboration with leadership • Ability to make an immediate and measurable impact on business performance Compensation • Base salary: $135,000 – $160,000 • + Performance-based bonus This is a remote position.