Litson PLLC is a law firm dedicated to representing clients in complex legal challenges. They are seeking an IT On-Call / Freelance Support Technician to maintain IT systems, troubleshoot technical issues, and provide user support as needed in Nashville, TN.
Responsibilities
- Provide support for Mac computers, including setup, maintenance, and troubleshooting
- Assist with Microsoft applications (Outlook, Office, Teams) and monitor for cybersecurity issues
- Implement and manage cybersecurity measures, including phishing protection and crisis resolution
- Install and troubleshoot Rally Bar and other office hardware
- Set up and maintain new and existing laptops, printers, Wi-Fi, and other office equipment
- Respond to technical support inquiries and resolve issues efficiently
- Troubleshoot software and hardware issues across the office
- Provide basic training and guidance to staff on IT tools and systems
- Maintain all systems and devices to ensure efficient and secure operations
Skills
- Proficiency in macOS and Microsoft Office Suite
- Skilled at fixing tech issues such as printers, computers, Wi-Fi, and setting up new equipment
- Experience providing both onsite and remote IT support
- Strong troubleshooting and problem-solving skills
- Solid understanding of IT systems and best practices
- Knowledgeable in cybersecurity monitoring and crisis resolution
- Strong customer service and communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Flexible availability for on-call support
- Associate or bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
Company Overview
We are trial lawyers who advocate for clients facing the most difficult challenges of their lives—or in the lives of their businesses. It was founded in 2024, and is headquartered in Nashville, TN, US, with a workforce of 2-10 employees. Its website is https://www.litson.co.