At arenaflex, we're passionate about empowering individuals and businesses to thrive today, tomorrow, and into retirement. As a people-centric and client-obsessed organization, we're committed to delivering exceptional results with unwavering integrity. We're seeking an experienced Health & Benefits Customer Service Representative / Support Specialist to join our mission-driven team and help us strengthen and simplify the health and wealth journey for our customers.
**About arenaflex**
arenaflex is a forward-thinking organization that's dedicated to driving results and delivering better outcomes for all. Our team is comprised of forward-thinking individuals who are passionate about making a positive impact in the lives of our customers. We're committed to fostering a culture of innovation, collaboration, and continuous learning, and we're excited to welcome like-minded individuals to our team.
**Job Summary & Responsibilities**
As a Health & Benefits Customer Service Representative / Support Specialist, you'll play a critical role in supporting our customers' journey through the healthcare reimbursement system. This challenging and fast-paced role requires a customer-focused approach, with a strong emphasis on providing high-quality service, education, and direction to our customers. You'll be responsible for:
* Providing high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed member satisfaction while educating constituents on arenaflex policies and programs.
* Consulting with members to support easy navigation of the available online tools, from checking an account balance to submitting claims.
* Resolving issues without management intervention to remove barriers for the member.
* Initial call skills after training and may be cross-trained to other skills on a later date.
* Protecting sensitive member information with discretion.
* Engaging with members at all levels, while prioritizing effectively to meet member service goals / deadlines.
* Other duties as assigned.
**Key Responsibilities:**
* Provide exceptional customer service through telephonic interactions, ensuring high-quality service and meeting/exceeding member satisfaction.
* Educate members on arenaflex policies and programs, providing valuable insights and direction.
* Resolve issues without management intervention, removing barriers for the member.
* Engage with members at all levels, prioritizing effectively to meet member service goals / deadlines.
* Protect sensitive member information with discretion.
**Requirements & Qualifications**
* 1-3 years of experience in Customer Service, with prior call center experience preferred.
* No degree required, but a basic understanding of medical / reimbursement terminology is preferred.
* Computer knowledge and skills, comfortable learning new systems.
* Able to learn, memorize, and retain information.
* Basic understanding of medical / reimbursement terminology preferred.
* Can adapt to a fast-paced environment.
* Ability to de-escalate and handle member issues without utilizing a supervisor.
* Oral and written communication skills.
* Problem-solving skills.
* Attention to detail and accuracy.
* Analytical skills.
**Preferred Qualifications**
* Prior experience in a healthcare or reimbursement environment.
* Knowledge of medical / reimbursement terminology.
* Experience with customer relationship management (CRM) software.
* Experience with online tools and platforms.
**Work Environment & Schedule**
* This is a remote position, requiring a quiet, distraction-free work environment without any conflicting responsibilities during the scheduled shift.
* Internet speed requirements:
+ Upload Speed: >20 Mbps
+ Download Speed: >100 Mbps
+ Must be able to hardwire ethernet cable to internet modem/router.
* Training Class/Start Date: TBD (subject to change due to business needs)
* Attendance is mandatory during the training period of this position (training is paid, PTO accrues while in the training period; however, PTO cannot be taken during the training period of this position).
* Training is approximately four to five weeks. There is a product exam at the end of training. A passing score of 85% is required to continue to hold this position.
* Regular Schedule/Shift: 11:30 a.m. ET to 8 p.m. ET (subject to change due to business needs)
* Some Saturdays 10 a.m. ET to 3 p.m. ET (subject to change due to business needs)
**Compensation & Benefits**
* $17.50/hr plus incentive
* Comprehensive benefits package, including medical, dental, and vision insurance.
* 401(k) retirement plan with company match.
* Paid time off (PTO) and holidays.
* Opportunities for professional growth and development.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about making a positive impact in the lives of our customers, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
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