At arenaflex, we're on a mission to empower every person and organization on the planet to achieve more. As a Customer Experience Engineer on our Azure FastTrack team, you'll play a critical role in transforming our customers into fans by delivering exceptional cloud migration and networking solutions. If you're a customer-obsessed, AI-curious problem-solver with a passion for Azure Networking, we want to hear from you.
**About arenaflex**
arenaflex is a global leader in cloud computing, and our Azure FastTrack team is dedicated to helping customers succeed on our platform. We're a collaborative, inclusive team that values growth mindset and empowerment. Our culture is built on respect, integrity, and accountability, and we're committed to creating a workplace where everyone can thrive.
**Job Summary**
We're seeking an experienced Customer Experience Engineer to join our Azure FastTrack team. As a key member of our team, you'll work closely with large enterprise customers to deliver complex migration projects and drive future product enhancements based on customer feedback and learnings. You'll partner with program managers and service delivery teams to plan, architect, and deliver infrastructure deployments and migrations, and provide direct feedback to Azure product engineering teams to drive product improvements.
**Responsibilities**
* Partner with program managers and service delivery teams to plan, architect, and deliver complex infrastructure deployments and migrations for large enterprise customers.
* Work directly with customer application, infrastructure, and security stakeholders to define requirements, strategy, and processes for successful migrations.
* Provide direct feedback from customers to Azure product engineering teams to drive product improvements or escalate blocking issues.
* Partner with Azure Engineering domain employees to scope, build, and document customer solutions.
* Maintain knowledge of the latest on Azure/Cloud innovations in order to conduct experiments, drive product improvement, and act as subject matter trainer for other specialists.
* Interact daily with other FastTrack Engineers to provide technical action plans or take ownership of situations that require escalation.
* Share knowledge with others through solution documents, engage technical communities, build automated self-help solutions, and create training.
* Act as a Cloud Networking resource for customers and other Engineers.
* Embody our Culture and Values.
**Qualifications**
* Bachelor's Degree in Engineering, Computer Science, or related field AND 2+ years experience in software industry experience related to technology.
* OR equivalent experience.
* Experience in cloud infrastructure deployment and development tools (PowerShell, Azure Resource Manager, Terraform, Azure-CLI).
* Experience in Azure Networking, along with one or more of the core Azure IaaS services (Linux on Azure, Windows Server on Azure, Azure VMWare Service, DC Migration and Disaster Recovery).
* Experience with security models using cloud native services and virtual appliances, as well as ability to translate tools/concepts for customer teams.
**Preferred Qualifications**
* 5+ years of experience working with enterprise customers on Azure specific solutions, application development and deployment.
* Ability to communicate effectively with corporate customers, possess an understanding of the onboarding process, and demonstrate a vision for the future of arenaflex support.
* Experience with Azure Networking services such as Hub & Spoke, ExpressRoute, Virtual WAN.
* Experience with third-party networking is a plus.
* Familiarity with protocols such as BGP.
* On Prem Networking and Infrastructure experience a plus.
* Proficient customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations, to lead projects, and to motivate others.
**What We Offer**
* Competitive base pay range: $94,300 - $182,600 per year (USD).
* Different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is $120,900 - $198,600 per year (USD).
* Certain roles may be eligible for benefits and other compensation.
* Find additional benefits and pay information here: https://careers.arenaflex.com/us/en/us-corporate-pay
**How to Apply**
We're an equal opportunity employer and welcome applications from diverse candidates. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
To apply, please visit our careers page: https://careers.arenaflex.com/us/en
**About arenaflex**
arenaflex is a global leader in cloud computing, and our Azure FastTrack team is dedicated to helping customers succeed on our platform. We're a collaborative, inclusive team that values growth mindset and empowerment. Our culture is built on respect, integrity, and accountability, and we're committed to creating a workplace where everyone can thrive.
**Why Join arenaflex?**
* Work with a global team of talented professionals who share your passion for cloud computing.
* Collaborate with customers to deliver exceptional cloud migration and networking solutions.
* Drive innovation and product improvements through direct feedback from customers.
* Enjoy a competitive compensation package and benefits.
* Grow your career in a dynamic and inclusive work environment.
**Join Our Team**
If you're a customer-obsessed, AI-curious problem-solver with a passion for Azure Networking, we want to hear from you. Apply now to join our Azure FastTrack team and help us empower every person and organization on the planet to achieve more.