Join arenaflex as an EFAST2 Customer Service Specialist II
Are you ready to make a meaningful impact in the public sector while building a rewarding career? Seize your opportunity to become a Customer Service Specialist II at arenaflex, supporting the ERISA Filing Acceptance System 2 (EFAST2)—a critical system used for the submission, receipt, and processing of the Form 5500 Series Annual Return/Report. These essential forms must be filed each year by employee benefit plan administrators to satisfy annual reporting requirements under the Employee Retirement Income Security Act (ERISA) and the Internal Revenue Code.
At arenaflex, people are our greatest differentiator. Our work depends on talented Customer Service Specialists like you joining our team to provide expert customer service to employee benefit plan administrators, plan sponsors, accountants, attorneys, and other stakeholders on behalf of the U.S. Department of Labor (DOL) and the Internal Revenue Service (IRS). This is your chance to contribute to a system that ensures compliance with federal regulations protecting millions of American workers' retirement benefits.
How a Customer Service Specialist II Will Make an Impact
As an EFAST2 Customer Service Specialist II at arenaflex, you will play a vital role in supporting the integrity of America's employee benefits reporting system. Your daily contributions will directly impact the accuracy and timeliness of retirement plan filings that affect countless workers across the nation.
Your key responsibilities include:
- Telephone Communication Excellence: Consistently demonstrate effective telephone communications with the EFAST2 filing public, handling a high volume of incoming calls with professionalism, empathy, and efficiency.
- Clear Information Delivery: Provide clear and concise information to EFAST2 callers regarding filing requirements, system navigation, form completion, submission procedures, and status inquiries.
- Problem-Solving Expertise: Exhibit strong problem-solving capabilities with the EFAST2 filing public, identifying the root cause of issues and providing effective solutions or workarounds.
- Independent Performance: Work independently with accurate results that meet contractually required performance standards, demonstrating accountability and self-motivation.
- Continuous Improvement: Receive and utilize regular feedback from supervisors and the quality team to continuously improve your performance and customer satisfaction metrics.
- Professional Resilience: Maintain a positive attitude and work well under pressure, especially during peak filing seasons or periods of high call volume.
- Escalation Management: Escalate complex questions to more experienced specialists and government agencies when necessary, ensuring callers receive accurate and authoritative responses.
- Technology Utilization: Use software applications to receive calls, document questions and responses, access resources, and maintain accurate records of all customer interactions.
- Coverage Commitment: Demonstrate excellent attendance to provide consistent, reliable support during hours of limited coverage, including periods of single coverage.
What You'll Need to Succeed
arenaflex is seeking candidates who are passionate about customer service and committed to supporting federal initiatives that protect American workers. The ideal candidate will have the following qualifications:
Education and Experience Requirements
- Education: High School Diploma or GED required
- Required Experience: Minimum of 1+ years of related experience in a call center or helpdesk environment
Security and Compliance Requirements
- Security Clearance: Ability to attain Minimum Background Investigation (MBI) public trust clearance
- Travel Requirement: Must be willing to travel to a U.S. Department of Labor approved USAccess location for fingerprinting and PIV (Personal Identity Verification) card issuance
- Background Check: Must be able to obtain and maintain MBI Public Trust Clearance throughout employment
Technical and Functional Skills
- Typing Speed: Ability to demonstrate a minimum of 20 words per minute (WPM) typing speed
- Language Proficiency: Ability to communicate effectively in both written and verbal English, displaying professional phone demeanor and email etiquette
- Learning Capability: Ability to acquire knowledge quickly through self-directed learning and individual training programs
- Unscripted Communication: Ability to provide unscripted responses to effectively communicate information in a clear, conversational manner
- Interpersonal Skills: Excellent interpersonal and organizational skills
- Team Collaboration: Ability to collaborate and work as a member of a team, supporting colleagues and sharing knowledge
- Microsoft Office Proficiency: Working experience with Microsoft Office suite, including Outlook, Word, Excel, and Teams
Preferred Qualifications
- Working experience with Salesforce or other CRM (Customer Relationship Management) systems
- Knowledge of knowledge base or content management systems
- Familiarity with ERISA regulations and Form 5500 filing requirements
- Previous experience in government contracting or public sector support
Work Environment and Schedule
This position offers flexible work arrangements with the option of remote or hybrid work. All team members are required to maintain an adequate and reliable internet connection to ensure seamless customer service delivery. arenaflex will supply the necessary computer equipment to perform your job duties effectively.
Work Hours: Monday through Friday, 10:30 AM to 7:00 PM Central Time (excluding federal holidays). Candidates must be available to work during these hours and demonstrate flexibility to cover different shifts as needed.
Career Growth Opportunities at arenaflex
At arenaflex, we are committed to helping our employees own their career paths. As an EFAST2 Customer Service Specialist II, you will have access to numerous opportunities for professional growth and advancement:
- Internal Mobility: Our dedicated internal mobility team is committed to helping you advance your career within arenaflex. Many of our current leaders started in entry-level positions and grew their careers through dedication and hard work.
- Professional Development: Take advantage of professional growth opportunities including paid education programs and certifications that enhance your skills and marketability.
- Training and Development: Receive comprehensive training on EFAST2 systems, ERISA regulations, and customer service best practices. We invest in your success through ongoing learning opportunities.
- Industry Exposure: Gain valuable experience working with federal agencies including the Department of Labor and Internal Revenue Service, building relationships that can advance your career.
- Specialization Pathways: Develop expertise in specialized areas such as compliance, training, quality assurance, or team leadership.
Compensation and Benefits
arenaflex offers a comprehensive benefits package designed to support your wellbeing and financial security:
- Competitive Compensation: Receive a competitive salary that reflects your experience and skills
- 401K Retirement Plan: 401K with company match to help you save for retirement
- Health and Wellness: Comprehensive health and wellness packages covering medical, dental, and vision insurance
- Paid Time Off: Rest and recharge with paid vacation and holidays
- Cutting-Edge Technology: Work with cutting-edge technology and systems that you can learn from
- Work-Life Balance: Enjoy flexible work arrangements that support your personal and professional life
Why Join arenaflex?
arenaflex is more than just a workplace—we are a community committed to making a difference. When you join our team, you become part of something bigger than yourself. You will contribute to systems that ensure transparency and accountability in employee benefit plans, ultimately protecting the retirement security of millions of American workers.
We pride ourselves on fostering an inclusive environment where diverse perspectives are valued and celebrated. Our collaborative culture encourages innovation, continuous improvement, and excellence in everything we do. When you succeed, we all succeed.
The work you do as an EFAST2 Customer Service Specialist II will have real-world impact. Every call you handle helps ensure that employee benefit plans remain compliant with federal regulations, supporting the financial wellbeing of workers and families across the nation.
Apply Today
If you are ready to take the next step in your career and make a meaningful impact, we invite you to apply for the EFAST2 Customer Service Specialist II position at arenaflex. Join a team of dedicated professionals who are passionate about customer service and committed to excellence.
We are looking for individuals who thrive in a fast-paced environment, enjoy helping others, and take pride in their work. If you have the skills and dedication to succeed in this role, we want to hear from you.
Submit your application today and become part of the arenaflex team—where your career aspirations can become reality.