At arenaflex, we're committed to providing our employees with a stable work environment, equal opportunities for growth and self-awareness, and a culture that empowers innovation and development. As a leading airline, we're dedicated to connecting people to what matters most in their lives through friendly, reliable, and affordable air travel. Our Client Service Specialists are the face of arenaflex, providing exceptional support to our customers at the ticket counter, baggage claim, and gate areas.
**Job Summary:**
We're seeking an experienced Data Entry Specialist to join our team as a Remote Operations Agent (MSP) at arenaflex. As a key member of our operations team, you'll be responsible for providing exceptional customer service, handling various tasks, and working in a dynamic and fast-paced environment. If you're a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
**Key Responsibilities:**
* Provide exceptional customer service to arenaflex clients, responding to their inquiries, resolving issues, and ensuring a positive experience.
* Handle various tasks, including data entry, tagging, and registration, using our automated retail location system.
* Work in a helpful and collaborative spirit to ensure the success of our organization.
* Responsible for providing accurate and timely information to clients, including flight schedules, reservations, and baggage claims.
* Handle cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets.
* Calculate charges, make change, and balance daily transactions.
* Inspect baggage and freight, answering phone calls to provide information to guests, paging clients, resolving issues, and assisting on a case-by-case basis.
* Manage overbooked clients due to oversells, delayed or canceled flights, lost, delayed, or damaged baggage.
* Resolve issues quickly and within established guidelines.
* Complete forms and reports as required by the organization.
* Write anomaly and complaint reports as needed.
* Perform other work duties as directed by supervisors.
**Essential Qualifications:**
* Ability to type and use a computer keyboard with sufficient speed to meet the needs of the job.
* Ability to understand reports, follow directions, learn, and comprehend tagging techniques, rules, and guidelines.
* Ability to work with others as part of a team, meet the public, and work under stressful circumstances.
* Ability to complete the Client Service Specialist training program with an 80% or higher average and assessment period.
* Knowledge of hazardous situations and ability to handle crises as needed.
* Ability to work under close time constraints to achieve quick turnarounds of aircraft.
* Ability to give a well-groomed appearance, understanding the Ground Activities Worker Handbook and Work Arrangement.
* Ability to perform all job duties within a confined space.
* Ability to communicate verbally by phone, in person, and on public address systems effectively.
* Excellent written and oral communication skills.
* Ability to convey information and directions verbally or through radio equipment.
* Ability to lift and move objects up to 70 pounds consistently and frequently lift or move loads of 40 to 50 pounds onto raised surfaces.
* Ability to climb, bend, stoop, and stand consistently and for extended periods.
* Ability to wear approved uniforms.
**Preferred Qualifications:**
* Previous experience in a customer-facing role or data entry position.
* Knowledge of airline operations and procedures.
* Ability to work in a fast-paced environment with multiple priorities.
* Strong problem-solving and conflict resolution skills.
* Ability to work independently and as part of a team.
* Familiarity with automated retail location systems.
**Education and Experience:**
* No formal education requirement.
* No experience necessary.
**Certifications and Licenses:**
* Ability to obtain a SIDA identification and meet all local airport requirements.
* May be required by Station Initiative to obtain a Customs Seal and meet all requirements to work international flights.
**Physical Demands:**
* Ability to lift and move objects up to 70 pounds consistently and frequently lift or move loads of 40 to 50 pounds onto raised surfaces.
* Ability to climb, bend, stoop, and stand consistently and for extended periods.
* Ability to wear approved uniforms.
**Other Requirements:**
* Ability to work shift work and overtime.
* Unknown language abilities are desirable but not required.
* Pay amount does not guarantee work for a specific timeframe.
* 401(k) match contributions are subject to Retirement Savings Plan vesting plan and relevant IRS limits.
* Benefit sharing contributions are subject to Retirement Savings Plan vesting plan and are made at the discretion of the organization.
**About arenaflex:**
arenaflex is an Equal Opportunity Employer. We continue to seek opportunities to reflect the communities we serve and welcome candidates with diverse perspectives, backgrounds, and experiences.
**How to Apply:**
If you're a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about our company culture and benefits. Apply now and join our team as a Remote Operations Agent (MSP) at arenaflex!