At arenaflex, we're dedicated to providing top-notch customer support that exceeds our customers' expectations. As an Experienced Customer Support Representative, you'll be the face of our company, ensuring that every interaction with our customers is seamless, efficient, and memorable. If you're passionate about delivering exceptional service, working in a dynamic environment, and growing your career, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the travel industry. Our mission is to make travel easier, more accessible, and enjoyable for everyone. We're committed to delivering exceptional customer experiences, and our Customer Support Crew is at the heart of this mission. As a member of our team, you'll be part of a vibrant community that values collaboration, innovation, and customer-centricity.
**Key Responsibilities**
As an Experienced Customer Support Representative, you'll be responsible for:
* Providing exceptional service to every customer, every time, through continuous calls, digital support channels (chat, SMS text, email, etc.), and other means
* Performing all assigned activities related to booking, modifying, and supporting customer reservations, including selling flights and ancillary products and services
* Maintaining KPI performance standards as defined by the arenaflex Customer Support Center (CSC)
* Collaborating with colleagues to resolve complex issues and meet performance standards in a quickly evolving working environment
* Staying up-to-date with arenaflex's products, services, and policies to provide accurate and informed support to customers
* Participating in ongoing training and development to enhance skills and knowledge
**Requirements**
To be successful in this role, you'll need:
* High School Diploma or General Education Development (GED) Diploma
* One (1) year of customer service or sales experience
* Successful completion of new hire training
* Ability to pass a ten (10) year background check
* Legally eligible to work in the country in which the position is located
* Provide a high-speed internet connection to meet work from home requirements
* Flexible and able to work at any time, including nights, weekends, and holidays
**Competencies**
To excel in this role, you'll need to possess:
* Technical proficiency in working with arenaflex systems/programs/tools, including but not limited to: Radixx Res, RadixxGo, ZenDesk, and MIS Choice DCS
* Ability to answer continuous calls and digital messages (i.e., chat, SMS text, email, etc.)
* Ability to navigate through complex processes while interacting with a customer
* Ability to navigate through concurrent digital interactions with more than one customer at a time
* Strong organizational and time management skills
* Excellent verbal (telephone) and written communication skills, including grammar
* Strong customer service skills
* Regular attendance and punctuality
* Ability to remain calm and courteous under pressure and navigate tense situations
**Functional Competencies**
In addition to the above competencies, you'll need to demonstrate:
* Ability to successfully find simple solutions to complex issues while meeting performance standards in a quickly evolving working environment
* Ability to answer continuous calls and digital messages (i.e., chat, SMS text, email, etc.)
* Ability to navigate through complex processes while interacting with a customer
* Ability to navigate through concurrent digital interactions with more than one customer at a time
* Knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and Internet Explorer
* Previous sales and call center experience is preferred
**Behavioral Competencies**
As a member of our team, you'll need to embody:
* Organizational fit with arenaflex's core values of Safety First, Keep it Simple, Do the Right Thing, and One Crew and culture of having a Soul of Service
* Strong attention to detail and organizational skills
* Excellent problem-solving skills and ability to think critically
* Strong communication and interpersonal skills
* Ability to work collaboratively as part of a team
* Regular attendance and punctuality
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As an Experienced Customer Support Representative, you'll have access to:
* Ongoing training and development programs to enhance your skills and knowledge
* Opportunities for career advancement and professional growth
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance
* Flexible work arrangements, including work from home options
**Work Environment and Company Culture**
arenaflex is a dynamic and innovative company that values collaboration, innovation, and customer-centricity. Our work environment is:
* Collaborative and supportive
* Fast-paced and challenging
* Focused on delivering exceptional customer experiences
* Committed to ongoing learning and development
* Embracing of diversity and inclusion
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Competitive salary and benefits
* Flexible work arrangements, including work from home options
* Ongoing training and development programs
* Opportunities for career advancement and professional growth
* Recognition and rewards for outstanding performance
* Collaborative and supportive work environment
**How to Apply**
If you're passionate about delivering exceptional customer service, working in a dynamic environment, and growing your career, we want to hear from you! Apply now to join our team as an Experienced Customer Support Representative at arenaflex.