As a global leader in communications and technology, arenaflex is revolutionizing the way customers engage with our latest product offerings, media, and entertainment. We're seeking an experienced Customer Service Representative to join our team and redefine the customer experience from the comfort of their own home. If you're passionate about delivering exceptional service, have a knack for problem-solving, and are eager to grow your career, this is the perfect opportunity for you.
**About arenaflex**
arenaflex is a global communications and technology company that's committed to connecting our customers with the latest innovations and services. With a rich history of innovation and a passion for customer satisfaction, we're dedicated to providing an exceptional experience for our customers. As a member of our team, you'll be part of a dynamic and supportive environment that's focused on delivering best-in-class customer service.
**Job Summary**
As a Customer Service Representative with arenaflex, you'll be the voice of our company, delivering a world-class customer experience that exceeds our customers' expectations. You'll cultivate relationships, resolve complex issues, and provide solutions to customers through empathetic and consultative approaches. Your success will depend on your ability to transform frustrated exchanges into excellent customer experiences, and your extensive knowledge of our products and services will be the key to resolving problems and offering solutions.
**Key Responsibilities**
* Cultivate relationships and retain customers through empathetic and consultative approaches
* Resolve complex customer concerns related to one or more products or services
* Uncover customer wants, interests, and needs in each customer interaction to effectively save the product and offer additional products and services
* Demonstrate self-sufficiency through utilizing various support tools to research and resolve complex customer issues in a virtual setting
* Utilize virtual communication tools to engage your manager or support team for assistance
* Remain proficient in explaining customer bills and managing billing, rate plan, and feature matters for one or more products or services
* Perform basic troubleshooting for one or more products or services
* Adhere to a set schedule, including breaks, lunches, and scheduled open time, to ensure availability to answer customer calls and provide exceptional service
**Work Schedule**
* This is a full-time position (40 working hours per week)
* Hours of operation are subject to change, including possible Mandatory Overtime when business needs require
* Current business hours are Monday – Friday 7:00am to 9:00pm and Saturday & Sunday 8:00am to 9:00pm CST
* Initial training/nesting hours are Monday – Friday 9:00am to 6:00pm (~3 months). Attendance is Mandatory Daily.
* Post-training/nesting hours – will shift to later hours that could include Saturday and/or Sunday
**Qualifications**
* High school diploma or equivalent required; associate's or bachelor's degree preferred
* 1-2 years of customer service experience in a call center or retail environment
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and meet productivity standards
* Strong knowledge of customer service principles and practices
* Ability to work independently and as part of a team
* Proficiency in Microsoft Office and Google Suite
* Ability to pass a background check and maintain a clean and organized workspace
**Preferred Qualifications**
* Experience working in a virtual or remote environment
* Knowledge of arenaflex products and services
* Experience with customer relationship management (CRM) software
* Certification in customer service or a related field
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment and meet productivity standards
* Strong knowledge of customer service principles and practices
* Ability to work independently and as part of a team
* Proficiency in Microsoft Office and Google Suite
* Ability to pass a background check and maintain a clean and organized workspace
**Career Growth Opportunities and Learning Benefits**
* Paid training and onboarding program
* Ongoing training and development opportunities
* Career advancement opportunities within the company
* Access to arenaflex's employee resource groups and diversity initiatives
* Opportunities for professional growth and development through mentorship and coaching
**Work Environment and Company Culture**
* arenaflex is committed to creating a diverse and inclusive work environment that values and respects all employees
* Our company culture is built on a foundation of innovation, collaboration, and customer satisfaction
* We offer a range of benefits and perks to support our employees' physical and mental well-being, including medical and dental coverage, 401(k) plan, tuition reimbursement, and paid time off
* arenaflex is an equal opportunity employer and welcomes applications from diverse candidates
**Compensation and Benefits**
* Competitive compensation package, starting at $41,035 per year, with opportunities for sales performance-based increases
* Comprehensive benefits package, including medical and dental coverage, 401(k) plan, tuition reimbursement, and paid time off
* 50% employee discount on eligible arenaflex wireless plans, AT&T Internet, and wireless home phone
* Opportunities for professional growth and development through mentorship and coaching
**How to Apply**
If you're passionate about delivering exceptional customer service and are eager to grow your career, apply today! arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. To apply, please visit our website and submit your application.
**Note**
* This job requires a reliable internet connection with a minimum of 18 mb download and 12mb upload speed and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
* arenaflex will provide equipment (keyboard, monitor, computer, mobile device, etc.).
* You must maintain a workspace in alignment with arenaflex's WFH standards and participate in workspace audits.
* You must be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
We're excited to hear from you and look forward to reviewing your application!