At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our patients' expectations. As a Customer Service Representative, you'll play a vital role in our Specialty Mail Order Pharmacy team, providing compassionate and personalized support to patients receiving life-sustaining specialty drug therapy. If you're passionate about delivering outstanding customer service, working in a fast-paced environment, and making a meaningful impact on people's lives, we invite you to join our team!
**About arenaflex**
arenaflex is a leading healthcare company that's committed to transforming the way we deliver healthcare services. Our purpose is to bring our heart to every moment of our patients' health, and we're dedicated to making healthcare more personal, convenient, and affordable. With a strong focus on innovation and customer-centricity, we're constantly looking for talented individuals who share our passion for delivering exceptional care.
**Our Heart At Work Behaviors**
At arenaflex, we believe that our employees are the heart of our organization. Our Heart At Work Behaviors support our purpose and guide our commitment to delivering enhanced human-centric healthcare. We want every employee to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions that make a meaningful difference in people's lives.
**Job Summary**
As a Customer Service Representative, you'll be responsible for providing telephone support to patients receiving life-sustaining specialty drug therapy. You'll be the primary point of contact for patients, answering their questions, resolving their concerns, and ensuring that their medication orders are processed efficiently and effectively. Your exceptional communication skills, attention to detail, and ability to work in a fast-paced environment will make you an invaluable member of our team.
**Key Responsibilities**
* Provide telephone support to patients receiving life-sustaining specialty drug therapy, answering their questions and resolving their concerns in a timely and compassionate manner.
* Coordinate and process new patient medication orders and reorders, including verifying and revivifying benefits.
* Help patients translate and enter new or refill prescriptions into the pharmacy information system.
* Communicate and collect copay amounts, obtain authorizations, and work with insurance companies, healthcare providers, and internal teams to screen, identify, resolve, and defer orders that have accounts receivable or clinical issues.
* Ensure that financial and clinical expectations are met prior to fulfillment, and that patients receive their medication in a timely manner.
**Requirements**
* One year of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone.
* One year of work experience with Windows-based applications, including Windows, Microsoft Office, internet navigation, and email applications.
* One year of computer keyboarding experience, skills, and aptitude.
* Verifiable high school diploma or equivalent.
**Preferred Qualifications**
* Pre-employment healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology.
* Experience working in a fast-paced environment with multiple priorities and deadlines.
**Work Schedule and Location**
* Candidates must reside in Florida and within 75 miles of the Specialty location below:
+ 9310 Southpark Center Loop
+ Orlando, FL 32819
* Work Schedule(s) available:
+ 11:30am - 8pm EST
+ 12:30pm - 9pm EST
**Compensation and Benefits**
* The typical pay range for this role is $17.00 - $25.65 per hour.
* In addition to your compensation, you'll enjoy a comprehensive benefits package, including medical, dental, and vision benefits, as well as a 401(k) retirement savings plan, an Employee Stock Purchase Plan, and a fully-paid term life insurance plan.
* You'll also have access to numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.
* Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year, are also included in our benefits package.
**How to Apply**
* Apply online through our website.
* Take our online Virtual Job Tryout (Interview Platform) to learn more about the position and demonstrate your skills and qualifications.
**Join Our Team**
At arenaflex, we're passionate about delivering exceptional customer experiences and making a meaningful impact on people's lives. If you're a motivated and compassionate individual who shares our values and commitment to excellence, we invite you to join our team! Apply today and take the first step towards a rewarding career with arenaflex.
Why Work at arenaflex?
*
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our patients' expectations.
*
We're passionate about making a meaningful impact on people's lives and committed to transforming the way we deliver healthcare services.
*
Our employees are the heart of our organization, and we want every employee to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions that make a difference.
Our Benefits
*
We offer a comprehensive benefits package, including medical, dental, and vision benefits, as well as a 401(k) retirement savings plan, an Employee Stock Purchase Plan, and a fully-paid term life insurance plan.
*
You'll also have access to numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.
*
Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year, are also included in our benefits package.
Our Culture
*
We're a company that's committed to delivering exceptional customer experiences and making a meaningful impact on people's lives.
*
We're passionate about innovation and customer-centricity, and we're constantly looking for talented individuals who share our values and commitment to excellence.
*
Our employees are the heart of our organization, and we want every employee to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions that make a difference.
How to Apply
*
Apply online through our website.
*
Take our online Virtual Job Tryout (Interview Platform) to learn more about the position and demonstrate your skills and qualifications.
Join Our Team
*
We're passionate about delivering exceptional customer experiences and making a meaningful impact on people's lives.
*
If you're a motivated and compassionate individual who shares our values and commitment to excellence, we invite you to join our team!
*
Apply today and take the first step towards a rewarding career with arenaflex.