Healthcare today is complicated and confusing. Coupe Health changes that. Coupe delivers a different healthcare experience – one that is streamlined and simplified, saving our members time and money. At Coupe, we are passionate about transforming healthcare. Come join our team.
The Impact You Will Have
The Business Operations Specialist is a critical contributor within the Client Operations & Execution team at Coupe Health. This role serves as a central connector across operations, marketing, product, and technology - ensuring smooth group implementations, strong operational execution, and organizational alignment. Working at the intersection of strategy and execution, you will translate complex requirements into action, coordinate across internal and external partners, and ensure initiatives move efficiently from planning through delivery.
Your Responsibilities
Group Implementation and Lifecycle Management
Assist with end-to-end group implementations, including onboarding, benefit configuration, member portal setup, and readiness activities for new, renewing, and expanding groups.
Translate complex product requirements, system rules, and operational workflows into clear, actionable guidance for teams and partners.
Manage steady-state group and channel partner success by thoroughly vetting issues, inquiries, and enhancement requests; conducting necessary research; and driving solutions through to full execution.
Identify risks, defects, or gaps in the group implementation lifecycle, escalate them appropriately, and coordinate resolution plans across impacted teams.
Cross Functional Operations and Communication
Serve as the operational subject matter expert across marketing, product, and technology, ensuring clear communication, alignment, and timely execution across all teams.
Act as an internal and external liaison to ensure information flows accurately and decisions are well-informed.
Champion a utilitarian-mindset, model strong cross-functional collaboration, and contribute to best practices and knowledge-sharing across the organization.
Partner, Vendor, and Channel Support
Coordinate with vendors, channel partners, and internal technology teams to ensure accurate delivery of forms, data files, requirements, and system updates.
Monitor and triage incoming requests from groups and partners to consistently meet service level expectations.
Provide operational input and support for channel partner initiatives, go to market efforts, group planning, and quarterly business reviews (QBRs).
Process Optimization and Continuous Improvement
Recommend and implement process improvements, workflow efficiencies, and automation opportunities to enhance scalability and operational excellence.
Contribute to operational standards, documentation, and repeatable best practices that improve execution consistency.
Required Skills and Experience
3+ years of relevant professional experience (including work experience, education, transferable skills, and military experience).
Demonstrated analytical and critical thinking skills, including the capacity to research issues, assess tradeoffs, and develop practical solutions.
Excellent verbal, written, and presentation skills.
Strong people and portfolio management capabilities.
Proven ability to work effectively with stakeholders across all levels and functions in a highly matrixed organization.
Strong business acumen with a demonstrated capacity to balance strategic objectives with operational realities and ability to translate strategy into actionable execution.
Adaptable, self-directed, and comfortable navigating change.
Willingness to learn new tools, processes, and domains as the organization evolves.
High school diploma (or equivalency) and legal authorization to work in the U.S.
Preferred Skills and Experience
Working knowledge of Agile methodologies and frameworks (e.g., Scrum, Kanban) used to deliver solutions.
Experience designing, developing, and maintaining custom workflows in Jira.
Familiarity with Agile planning and collaboration tools such as Jira and/or Mural.
Role designation definition: Teleworking is working full time remote. Hybrid is a minimum of 2 days onsite. Onsite is full-time onsite.
Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.
We offer a comprehensive benefits package which may include:
Medical, dental, and vision insurance
Life insurance
401k
Paid Time Off (PTO)
Volunteer Paid Time Off (VPTO)
And more
To discover more about what we have to offer, please review our benefits page.
At Coupe Health, we are committed to paving the way for everyone to achieve their healthiest life. Coupe Health is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.
Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: Talent.Aqcuisition@coupehealth.com.
Coupe Health recruiters may contact you from emails ending with @bluecrossmn.com and @coupehealth.com.