At arenaflex, we're revolutionizing the healthcare economy by delivering high-quality and affordable care for all. Our innovative approach helps employers restructure their healthcare benefits to provide clear incentives and data-driven insights, directing employees to higher quality and lower cost healthcare providers. This results in better health outcomes for patients and rewards doctors for practicing well, not performing more procedures. Backed by top-tier venture capital firms and growing rapidly, we're expanding our team to join the mission.
**Join arenaflex as a Contract Customer Service Representative and become a vital part of our member services team.** In this role, you'll engage with arenaflex members to help them find the right healthcare for their needs, understand how our program works, and assist them in getting their eligible claims paid. Your focus will be on member support via phone, chat, and email, making you the voice of arenaflex. We're looking for a passionate problem solver who is dedicated to helping people and becoming an expert on arenaflex's product, operations, and member needs.
**About the Role:**
As a Contract Customer Service Representative, you'll be responsible for delivering exceptional service to our members, offering education and guidance to help them understand and utilize their benefit, and finding the right provider for their needs. You'll follow documented best practices for handling member inquiries, suggesting process improvements as you identify them. You'll also manage and organize your workload using arenaflex's platform and tools, including Zendesk and G Suite.
**Key Responsibilities:**
* Delivering amazing service to our members via phone, chat, and email
* Following documented best practices for handling member inquiries
* Suggesting process improvements as you identify them
* Managing and organizing workload using arenaflex's platform and tools
* Triaging and escalating complex and urgent member care needs
* Retaining detail-oriented working knowledge of employer health benefits and insurance
* Relaying member feedback to leadership teams to improve arenaflex's solution
**Essential Qualifications:**
* A passion for helping people solve their problems with an ability to think creatively and empathetically
* Experience working in a customer-facing environment with demonstrated experience staying calm under pressure
* Excellent written and verbal communication skills
* A high level of process-orientation, digital organization, and resourcefulness
* A desire to work in a rapidly evolving startup environment; comfortable with some ambiguity
* A desire to be a part of our mission to improve the healthcare system
* Enthusiasm for a role with room for growth
**Preferred Qualifications:**
* A bachelor's degree in a related field (not required but preferred)
* Experience working in a healthcare-related field
* Familiarity with Zendesk and G Suite
* Ability to work in a quiet and distraction-free environment with a reliable internet connection (ability to hard wire if needed strongly preferred)
**About arenaflex:**
* arenaflex is a rapidly growing startup with a mission to improve the healthcare system
* We're backed by top-tier venture capital firms and have a strong focus on innovation and customer satisfaction
* Our team is passionate about helping people and making a positive impact on the healthcare economy
* We offer a dynamic and supportive work environment with opportunities for growth and development
**Compensation and Benefits:**
* Individual compensation for this role will depend on a variety of factors including qualifications, skills, and applicable laws
* arenaflex offers a competitive compensation package, including benefits and perks
* We're committed to providing a fair and equitable compensation structure for all employees
**How to Apply:**
If you're passionate about helping people and making a positive impact on the healthcare system, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll review your qualifications and experience. We appreciate your understanding and look forward to reviewing your application.
**Apply Now:** [Apply Job!](https://ihire.allboardsolutions.in/register-candidate/)
**Note:** To streamline our process and ensure fairness to all applicants, please refrain from sending additional emails regarding your application status within the initial 5 days of applying. Any communication sent to
[email protected] during this period may delay the review of your application.