Interior Logic Group, Inc. is a company that empowers associates through diversity and teamwork. The Customer Service Coordinator role focuses on creating a quality customer service experience by handling inbound and outbound calls, scheduling, resolving issues, and ensuring customer satisfaction.
Responsibilities
- Fields customer questions and concerns in a professional manner utilizing all resources available
- Strives for excellence in customer contact; ensures that communication with customers is completed and that all correspondence is customer-focused and well documented
- Ensures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics the impact that this role has on associated outcomes
- Provides customers with production and service information
- Schedules customer installations according to established processes
- Makes post-installation follow up calls ensuring the installation experience was one that delights customers
- Routes customer calls to appropriate department or resource
- Keeps informed of new processes and policies
- Fields customer service inquires in a professional manner and determines customer requirements and expectations
- Develops, qualifies, and effectively promotes products and services
- Illustrates knowledge of features and benefits of various Crew2 programs
- Presents pricing, credit, and terms information in accordance with standard procedures
- Creates a positive customer experience to help generate sales and repeat business
- Processes customer information accurately and according to process
- Uses available tools for monitoring and tracking information
- Participates in and supports the Contact Center Service and Sales team in a way that allows people to be their best
Skills
- High school diploma or GED
- Problem resolution skills and strong customer service skills
- Detail oriented with high level of accuracy
- Team player with the ability to multitask
- Experienced in Microsoft applications
- Excellent oral and written communication skills
- Call or contact center experience
Benefits
- Full benefits
- Competitive PTO
- Remote Fridays after training
Company Overview
Powered by our industry-leading technology platform, Interior Logic Group is the largest national provider of interior design and finish solutions for the building industry. It was founded in 2013, and is headquartered in Marietta, Georgia, USA, with a workforce of 1001-5000 employees. Its website is http://interiorlogicgroup.com/.