At arenaflex, we're on a mission to revolutionize the way we deliver home-delivered meals to seniors, patients, and individuals managing chronic conditions. As a leading national provider of refrigerated home-delivered meals in the healthcare market, we're committed to providing exceptional customer service to our clients while efficiently and accurately submitting their orders. We're seeking an experienced Bilingual Customer Service Representative to join our team and serve as the front line to our Spanish-speaking customers placing meal orders.
**About arenaflex**
arenaflex is a family-operated business that's been providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We're passionate about the well-being of others and strive to make a difference in the lives of our clients. Our team members are the backbone of our organization, and we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and success.
**Job Summary**
As a Bilingual Customer Service Representative, you'll be responsible for providing exceptional customer service to our Spanish-speaking clients while efficiently and accurately submitting their orders. You'll be the first point of contact for our clients, and your role will be critical in ensuring that their needs are met and their expectations are exceeded. This is a fully remote position, and you'll have the flexibility to work from the comfort of your own home.
**Responsibilities**
* Handle inbound and outbound customer service calls with our clients placing their meal orders
* Address questions and provide exceptional customer service to our clients
* Input order information into the appropriate client order screen
* Document all conversations with clients into client information database
* Ensure all assigned clients are contacted and have an order on file
* Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
* Work quickly and efficiently without making the client feel rushed
* Collaborate with other team members to resolve customer complaints and issues
* Participate in ongoing training and development to improve customer service skills and knowledge
**Requirements**
* Bilingual (English/Spanish)
* High school degree or GED
* 1 year of previous customer service experience
* Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)
* Clear oral communication skills
* Ability to deescalate situations and quickly resolve customer complaints
* Prior experience adhering to company policies and showing core values
* Must have a wired internet connection using an ethernet port
* Must have a quiet workspace that is free from distraction
**Preferred Qualifications**
* 1 year of previous call center experience
* Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems
* Previous experience working with HIPAA policies and procedures
**Physical Requirements**
* Repetitive motions that include the wrists, hands, and/or fingers
* Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
* Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
**Benefits and Perks**
* Starting wage of $16.00/hour with weekly pay
* PTO, 401k, and a full benefits package available after 30 days of employment
* Tiered growth path for promotion starting Day 1
* Eligible for Referral Bonuses starting Day 1
* Weekly paychecks
* A supportive and inclusive work environment that fosters growth, learning, and success
**Why Join arenaflex?**
* We're a mission-driven company that's passionate about making a difference in the lives of our clients
* We offer a supportive and inclusive work environment that fosters growth, learning, and success
* We're committed to providing exceptional customer service to our clients while efficiently and accurately submitting their orders
* We offer a competitive salary and benefits package, including PTO, 401k, and a full benefits package
* We're a family-operated business that's been providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years
**How to Apply**
If you're passionate about providing exceptional customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation, or military status.