Capital One is committed to fueling the entrepreneurial spirit of America's business owners through its Business Cards & Payments organization. The Customer Engagement Consultant will identify opportunities and provide direct support to customers, executing outbound contact campaigns and building relationships to meet client needs.
Responsibilities
- Execute call campaigns, engage customers to speak further about complex opportunities and take action in real-time
- Develop subject matter expertise on the Business Cards & Payments product suite in order to effectively problem solve, cross-sell or pitch a solution that meets the client’s needs
- Use judgment to identify the appropriate path to embark on with the client and engage partners or leadership as needed
- Utilize various forms of communication including, but not limited to email, phone and direct mail
- Develop, manage and maintain relationships with field teams across Business Cards & Payments
- Work independently and seek out feedback and data to reflect on and improve your own performance
- Be compliant with all Capital One protocols and client activities
- Maintain and update the CRM system
Skills
- Bachelor's degree or military experience
- A strong interest in sales and desire to continue learning and growing in a sales based environment
- A proven track record of successful face-to-face or phone based sales and client management experience
- Drive, focus, independent thinking, and the ability to work autonomously
- Influential communication skills (both written and verbal), ability to quickly move key decision makers through a change curve via a proactive phone based approach
- A consultative mindset and the ability to adapt to an ever changing environment
- Real-time effective utilization of judgment and problem solving skills
- 1+ years of sales or client management experience
Benefits
- Performance based incentive compensation
- Cash bonus(es)
- Long term incentives (LTI)
- Comprehensive, competitive, and inclusive set of health, financial and other benefits
Company Overview
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services. It was founded in 1994, and is headquartered in Mclean, Virginia, USA, with a workforce of 10001+ employees. Its website is http://www.capitalone.com.