Client Payments and Reconciliation Coordinator is accountable for executing client reconciliation & payment functions across the business and ensuring a compliant, accurate and continually improved service delivery with best practice and values at its core.
Responsible for
Reconciling allocated bank accounts within the required frequency (daily, weekly, monthly).
▪ Fully investigating, escalating and resolving any reconciling items to eliminate variations between systems and bank.
▪ Generating and distributing client and vendor reports as required.
▪ Maintaining a high level of accuracy, compliance & client focus in all internal and external interactions, providing end to end solutions and pursuing first contact resolution in all functions.
▪ Processing salary package payments, including the generation and processing of bank EFT and BPAY payment files.
▪ Maintaining in-depth knowledge of all client reconciliation & financial operations processes.
▪ Responding to incoming client and vendor queries relating to payments and reconciliations at level 1 support and escalating appropriately to Senior CPRC or People Leader.
Qualifications and experiences
Strong verbal and written communication skills.
• Strong time management and organisational skills
• Strong attention to detail
• Proven ability to work under pressure and manage a number of tasks simultaneously
• Good prioritisation skills
• Proven ability to develop and maintain cross functional relationships
• Completing finance and account reconciliations
• Working with large datasets
• Working in a fast-paced environment with critical deadlines