About the Role
The Clinical Excellence Lead III is an independently licensed behavioral health clinician who reports to the Clinical Excellence Manager. This clinical leadership role delivers evidence-based interventions via the Collaborative Care Model to individuals (pediatric and/or adult populations) experiencing mild to moderate symptoms and utilizes evidence-based therapeutic approaches to promote symptom reduction and optimal patient outcomes, while also overseeing the performance and development of Collaborative Care Clinicians.
Administrative Responsibilities:
- Direct oversight of up to 15 Collaborative Care Clinician’s performance including clinical metrics, schedule management, coaching, performance management, and clinical supervision
- Responsible for supporting pod and partner workflows and needs in partnership with the Clinical Excellence Manager
- Manages employee schedules including shift coverage for assigned practices, approving time off and vacation requests, and ensuring the attendance policy is being adhered to
- Supervises and mentors employees including patient care, performance evaluations, development of career goals, and disciplinary action, including and up to termination
- Partners with Clinical Excellence Manager to ensure department objectives are being met; recommends ways to improve efficiency and minimize barriers
- Serves as a resource to direct reports in resolving and documenting complex patient situations including escalated complaints, patient terminations, and incident reporting.
- Responsible for keeping an open line of communication with all Clinical Excellence Managers, Market Lead, and others in management
- Handles escalated employee relations concerns with guidance from the Clinical Excellence Manager and Associate Clinical Director
Clinical Responsibilities:
- Will manage a small caseload (no more than 15 patients) based on needs of assigned Care Pod, customizing treatment plan to individual patient needs
- Supports and closely coordinates behavioral health care with the patient’s primary care provider and (when appropriate) other service providers
- Screens and assesses patients for common behavioral health and substance use disorders using PHQ9, GAD7, Columbia Suicide Risk Assessment, or other tools as required
- Monitors patients for changes in clinical symptoms and treatment side effects/complications, with a goal of reduction in symptoms
- Supports psychotropic medication management prescribed by PCPs, focusing on treatment adherence, side effects and other complications, and treatment effectiveness
- Tracks patient follow-up and clinical outcomes using a registry, records encounters in the registry and uses the system to identify and re-engage patients
- Plans specific mutual self-management goals, objectives, and interventions with action-oriented patients
- Facilitates care plan changes for patients who are not improving, including changes in medications or psychosocial treatments or appropriate referrals for additional services
- Documents patient progress and treatment recommendations in Salesforce and the electronic health record so they can be easily shared with primary care providers, the psychiatric consultant, and other treating providers
- Completes relapse prevention plan with patients who are in remission
- Educates patients about behavioral health/substance use disorders/treatment options
- Establishes mutually agreeable care management plan with the care team and patient/family
- Participates in regularly scheduled caseload consultations with psychiatric consultants
Required Qualifications:
- Masters degree in social work, counseling, or related field
- Licensed to practice in the state of California as an independent clinician (LCSW, LPCC, or equivalent)
- Additional state licenses and/or willingness to acquire additional licenses
- Minimum of 5+ years of clinical experience
- Minimum of 3+ years of lead or supervisory experience
- Proficiency in evidence-based treatment approaches (Problem-Solving Treatment, Motivational Interviewing, Cognitive Behavioral Therapy, and Behavioral Activation).
- Technical proficiency in a variety of platforms including EHRs, ability to quickly learn new technology
- Knowledge of/experience with behavioral health tools (PHQ9, GAD7, CSSRS, etc.)
- Capability to provide clinical care to patients in primary care settings, including those as young as 6 years old, as well as in women's health
- Knowledge of CoCM
Preferred Qualification:
- Fluent in both English & Spanish preferred
Benefits:
- 100% remote with employer supplied computer equipment
- Opportunities for Supervision
- Work/life balance with 10 paid holidays, sick time, and additional PTO plans
- Medical, Dental, and Vision plans effective on the first day of employment
- Employer paid Short Term Disability and Long Term Disability plans
- Employer paid Life and AD&D insurance of $50,000
- Employer paid Parental Leave of 12 weeks
- 401K
Compensation:
- Annualized base salary is determined by geographic location and budget and is paid on a biweekly basis: $75,000.00 - $106,356.80
- 10% annual bonus potential
Schedule:
- Monday - Friday | 11:00am - 7:00pm Pacific Time
- 100% Remote
Concert Health is a diverse and inclusive Equal Opportunity Employer; we prohibit discrimination and harassment of any kind in our culture. We are dedicated to providing a safe, equitable, respectful, and supportive work environment to all without regard to race, color, religion, sex, gender, national origin, age, pregnancy, disability, sexual orientation, military or veteran status, genetics, or any other status protected by federal, state, or local laws. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All Concert Health employees are expected to comply with this policy. If you share our vision and are good at what you do, come as you are. You are welcome here.