About the role
The Clinical Excellence Manager reports to the Associate Clinical Director. This role is responsible for overseeing the performance and development of Collaborative Care Clinicians. The Clinical Excellence Manager will ensure organizational effectiveness and efficiency and align with company goals and initiatives.
The Clinical Excellence Manager will support the pod and partner with the Associate Clinical Director around the organization and partner-specific workflows, policies, and procedures. The Clinical Excellence Manager must follow strict patient privacy procedures and maintain a friendly and professional working atmosphere.
Scope
Receives assignments in the form of objectives with goals and the process by which to meet goals. Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees. Recommends changes to work unit or department practices. Management reviews work to measure the meeting of objectives.
Job Complexity
Work on issues where analysis of situations or data requires the review of relevant factors. Exercises judgment within defined procedures and policies to determine appropriate action.
Supervision Level
Provides direct supervision to skilled employees (e.g., clinical personnel). Acts as an expert advisor to the work unit and is actively involved, as required, to meet deadlines and resolve problems. Holds accountability for performance management activities of employees within the work unit, including performance evaluations and disciplinary actions.
Interaction
Interacts daily with subordinates and/or functional peer groups. Sets direction and priorities and allocates resources. Determines work assignments for the work unit, needed responsibilities, and skills. Makes assignments to subordinates, distributes workload, determines work quality expectations, and sets deadlines.
Responsibilities
- Direct oversight of Collaborative Care Clinician’s performance including clinical metrics, schedule management, coaching, performance management, and clinical supervision
- Responsible for supporting pod and partner workflows and needs in partnership with the Associate Clinical Director
- Manages employee schedules including shift coverage for assigned practices, approving time off and vacation requests, and ensuring the attendance policy is being adhered to
- Supervises and mentors employees including patient care, performance evaluations, development of career goals, and disciplinary action, including and up to termination
- Partners with Associate Clinical Director to ensure department objectives are being met; recommends ways to improve efficiency and minimize barriers
- Serves as a resource to direct reports in resolving and documenting complex patient situations including escalated complaints, patient terminations, and incident reporting.
- Responsible for keeping an open line of communication with all Clinical Excellence Managers, Associate Clinical Directors, and upper management.
- Handles escalated employee relations concerns with guidance from the Associate Clinical Director and HR.
- Travel Required - Up to 15%
Required Qualifications:
- Masters degree in social work, counseling, or related field.
- Licensed to practice in the state of California as an independent clinician (LCSW, LPCC, or equivalent).
- Additional state licenses and/or willingness to acquire additional licenses.
- Minimum of 5+ years of clinical experience, with at least 3 years of experience in clinical supervision or clinical leadership capacity
- Demonstrated competency working in health care technological platforms such as electronic health records or CRMs (i.e. Salesforce)
- Demonstrated competency guiding clinical care in line with the Collaborative Care Model
- Proficiency in evidence-based treatment approaches (Problem-Solving Treatment, Motivational Interviewing, Cognitive Behavioral Therapy, and Behavioral Activation).
- Technical proficiency in a variety of platforms including EHRs, ability to quickly learn new technology.
- Knowledge of/experience with behavioral health tools (PHQ9, GAD7, CSSRS, etc.).
- Capability to provide clinical care to patients in primary care settings, including those as young as 6 years old, as well as in women's health.
Preferred Qualification:
- Fluent in both English & Spanish preferred.
Benefits:
- 100% remote with employer supplied computer equipment.
- Opportunities for Supervision.
- Work/life balance with 14 paid holidays, sick time, and additional PTO plans.
- Medical, Dental, and Vision plans effective on the first day of employment.
- Employer paid Short Term Disability and Long Term Disability plans.
- Employer paid Life and AD&D insurance of $50,000.
- Employer paid Parental Leave of 12 weeks.
- 401K.
Compensation:
- Annualized base salary is determined by geographic location and budget and is paid on a biweekly basis: $86,074.87 - $130,927.47
- 10% annual bonus potential
Schedule:
- Monday - Friday | 11:00am - 7:00pm PST
- 100% Remote
Come As You Are - You Are Welcome Here
Concert Health is a diverse and inclusive Equal Opportunity Employer; we prohibit discrimination and harassment of any kind in our culture. We are dedicated to providing a safe, equitable, respectful, and supportive work environment to all without regard to race, color, religion, sex, gender, national origin, age, pregnancy, disability, sexual orientation, military or veteran status, genetics, or any other status protected by federal, state, or local laws. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All Concert Health employees are expected to comply with this policy. If you share our vision and are good at what you do, come as you are. You are welcome here.