Conservice is a company focused on resolving client issues and ensuring accounts are current. The Balance Carried Forward Analyst is responsible for researching past due balances, resolving issues, and coordinating with utility providers to maintain client accounts in good standing.
Responsibilities
- Coordinate with utility providers to ensure client accounts are current
- Resolve outstanding balances
- Find errors in misapplied payments
- Document errors and causes of previous balances in Conservice database
- Medium phone usage-more than 50% of the day making outbound calls to providers
Skills
- Clear and professional written and verbal communication
- Composed and positive during difficult conversations
- Self motivated to find the 'why' behind the problem
- You're committed to quickly learn and adapt to new computer software
- Manage time and prioritize workload to meet goals and deadlines
- Willing to learn and adapt to new processes
- Attention to detail
Company Overview
Conservice is the largest utility management and billing company in the United States. It was founded in 2000, and is headquartered in Logan, Utah, USA, with a workforce of 1001-5000 employees. Its website is https://www.conservice.com.