VP, PMO

Chevron Federal Credit Union is one of the top-run credit unions in the country – and one of the largest, with $5 billion in assets. Yet our corporate culture is not stuffy: the Team Spirit Committee runs fun activities and charitable events throughout the year, and work-life balance, mutual respect, diversity, and providing a voice for every employee are all important to us. As you might imagine, we provide competitive pay and great benefits, including:

• Bonus/incentives for all regular employees
• 401(k) with 8% company contribution
• Medical, dental, and vision insurance for employees and dependents paid at 80%
• PTO and paid sabbaticals
• Tuition reimbursement

GENERAL SUMMARY 

The Vice President, Project Management Office (PMO) provides executive leadership for the Credit Union’s enterprise project delivery, portfolio management, and execution excellence. This role is accountable for building, operating, and continuously improving a world‑class execution engine that translates strategy into predictable, high‑quality outcomes.

The VP, PMO owns enterprise delivery performance end‑to‑end: intake, prioritization, resourcing, governance, execution, value realization, and continuous improvement. Operating as both strategist and operator, this leader ensures the organization can reliably deliver its most critical initiatives while continually raising the bar on speed, quality, transparency, and accountability.

This role establishes the PMO as a strategic asset and change agent, not a project administration function.  The VP, PMO is responsible for defining and communicating the PMO's value proposition to senior leadership and the broader organization.

Position Duties & Functions

Project, Portfolio, and Change Management Own the enterprise project and initiative portfolio, ensuring work is prioritized based on strategic value, capacity, risk, and return on investment. Establish and enforce clear portfolio governance, decision rights, and escalation paths to enable timely, informed executive decision‑making. Partner with executive leadership to translate strategic priorities into a clear, executable portfolio roadmap. Ensure transparency into portfolio and project health, tradeoffs, delivery risks, and outcomes across the organization. Design, build, and operate a scalable, repeatable execution model that enables consistent delivery across business and technology initiatives. Define and enforce standard delivery practices, tools, and performance expectations while allowing flexibility based on initiative complexity. Ensure disciplined execution across the full delivery lifecycle, from intake through post‑implementation review and value realization. Actively remove systemic delivery friction, bottlenecks, and failure patterns that impede execution speed or quality. Lead the redesign and ongoing improvement of the initiative and project intake and prioritization process to improve governance, throughput, and predictability. Establish and maintain a formal due diligence process for large-scale initiatives, codifying requirements and incorporating lessons learned to drive alignment, accountability, and solution quality. Define and codify expectations around decision-making and accountability within projects, including processes to ensure the right stakeholders are engaged at the right time and to enable decentralized decision-making that increases throughput and team autonomy.

Change Management Own and continuously mature a right-sized PMO's change management framework, ensuring change management principles and activities are embedded in all project management phases. Build organizational change management capability leveraging internal and external resources to roll out training programs, and align change management practices with enterprise learning initiatives. Champion a culture of change readiness across the PMO and project teams; develop communication processes, templates, checklists, and job aids to support consistent, right-sized change management execution. Measure change management effectiveness through stakeholder surveys, post-implementation reviews, and senior management feedback; use results to drive continuous improvement.

Resource Planning Develop and execute an enterprise resource planning roadmap, including defining right-sized planning processes, agreeing upon time estimation standards across teams, and evaluating tools and capabilities needed to support the PMO's future vision. Partner with senior management to plan project timing on a quarterly and yearly basis, enabling improved rollout predictability and capacity-aware prioritization. Drive resource re-allocation decisions to maximize the value of available capacity across the project portfolio.

Reporting Tracks and reports on the health of the project portfolio to manage progress, evaluate results, ensure value delivery, learn from feedback, and make adjustments. Designs appropriate metrics for reporting on key performance and quality indicators in relation to project management, particularly in terms of in-depth trend analysis. Develops and leverages subject matter expertise in internal data, business processes, the industry, and competitive environment.

Leadership, Accountability & Culture Lead and develop a high‑performing PMO organization, including project managers, business analysts, and quality assurance roles. Set clear expectations for accountability, ownership, and execution discipline at all levels. Create and sustain a culture of empowerment, psychological safety, and professional rigor. Foster a 'One Team' approach across PMO staff, project teams, sponsors, and stakeholders. Serve as a senior escalation point for complex delivery issues and cross‑functional conflicts.

Continuous Improvement & PMO Maturity Establish continuous improvement as a core operating principle of the PMO, not a periodic exercise. Regularly inspect delivery performance, processes, tools, and behaviors to identify improvement opportunities. Drive measurable improvements in predictability, cycle time, delivery quality, stakeholder satisfaction, and value realization. Lead the evolution of PMO capabilities and maturity over time, ensuring the PMO continues to meet the needs of a growing and changing organization. Evaluate, onboard, and govern project management tools and automation capabilities (including Smartsheet Control Center and QA automation) to drive efficiency, standardization, and advanced reporting across the PMO. Define and communicate the PMO's role as a strategic asset within the organization; develop and socialize a continuous improvement roadmap that builds senior management confidence and organizational buy-in

Other duties as assigned

POSITION REQUIREMENTS

EXPERIENCE and EDUCATION

• Bachelor’s degree; MBA or other master’s degree a plus
• PMP certification and demonstrated expertise in project management methodologies, including Agile, Waterfall, Scrum, and associated tools.
• Senior leadership experience building and operating enterprise PMOs or large‑scale delivery organizations.
• Demonstrated success translating strategy into execution across complex, cross‑functional environments.
• Strong portfolio management, governance, and operating model design expertise.
• Proven track record of driving continuous improvement and raising execution maturity over time.
• Exceptional executive communication, influence, and decision‑facilitation skills.
• 8+ years’ experience leading people or functions within an enterprise Project Management Office focused on complex technology projects.
• 3+ years of experience in a financial services organization
• Significant experience working with an organization’s functional areas to define and deliver successful enterprise-wide projects highly desirable.
• Solid understanding and practical experience of software development life cycles and software release management.
• Solid understanding and practical experience in quality assurance methodologies and tools.

KNOWLEDGE and SKILLS

• Ability to write and speak effectively in English using correct spelling and grammar.
• Experience with Smartsheet, including Control Center, as a PPM tool is a plus.
• Basic math skills including the ability to compute rates, ratios, and percentages using a 10-key.
• Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, and Excel. Moderate keyboard skills at 40 wpm.
• Excellent customer service skills.

PERSONAL ATTRIBUTES and APTITUDES

• Highly strategic, including the ability to learn quickly, identify key issues, and develop conceptual frameworks that enable reliable, objective, and transparent evaluations.
• Excellent analytical skills, including the perceptiveness to ask the right questions, collect the right qualitative and quantitative information, and analyze data.
• Highly effective partner with the ability to work effectively with stakeholders at all levels in the organization and drive toward consensus.
• Demonstrated ability to deliver information at the C-suite level.

• Highly proactive and self-directed.
• Confident, positive, and self-assured with stakeholders.
• Highly effective at multi-tasking with an organized and structured approach.

• Ability to identify and solve problems.
• Excellent organizational skills and detail orientation.
• Ability to quickly learn specialized software applications.

COMPETENCIES

• Ability to learn quickly and adapt to change; ability to quickly learn specialized applications and systems.
• Initiative and self-direction.
• Ability to effectively communicate and collaborate with people at all levels.
• Sound problem-solving and decision-making ability, including the ability to prioritize. 
• Ability to understand and align with our core competencies through daily projects and tasks:

Growth Mindset	Diversity & Inclusion	Communication	Change Ready Leadership
Responsibility	Problem Solving	Tech & Data Savvy	CU Business Acumen

PHYSICAL DEMANDS

• Work involves extensive use of computers, up to eight hours per day. Appropriate vision, dexterity, and other physical abilities are required.
• May include occasional pushing, pulling, or carrying objects weighing up to 20 pounds.
• Must be able to speak and present on the telephone and/or through digital means of communication, including but not limited to Zoom/Teams/or other video technologies.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SALARY AND BENEFITS:

Salary is based on qualifications and geographical location (Zone). Benefit information can be located on our Careers page here: https://www.chevronfcu.org/about-us/careers 

Zone 1: $166,448.00 - $228,866.00

Zone 2: $151,467.68 - $208,268.06

Zone 3: $139,816.32- $192,247.44

Zone 4: $133,158.40- $183,092.80

This position is eligible to participate in the Key Employee Incentive Plan. Annual incentive opportunity ranges from 0–14% of incentive eligible earnings, based on institutional performance (0–4%) and individual performance (0–10%). Incentive payments are discretionary and subject to approval.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Chevron Federal Credit Union (CFCU) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. CFCU participates in E-Verify.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 800-232-8101 for assistance.

CFCU Is CPRA Compliant for California Employees and Applicants, to review the Notice at Collection, click here. To submit a request, please refer to the Careers page for the CPRA Request Form.

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