Role Overview
Lead and elevate the way First Due serves customers across every segment and stage of their journey. This is a leadership role with full ownership of customer adoption, retention, expansion, and satisfaction — directly tied to company revenue growth.
What You Will Do
Build/enhance systems, frameworks, and culture that define what 'great' looks like for customers and the CS organization. Partner with Product, Services, and Support to drive alignment on shared outcomes.
Why It Might Be a Fit
8+ years of experience in Customer Success and/or Account Management with at least 3–5 years in a senior leadership role at a B2B SaaS company. Strong commercial mindset and ability to build and scale enablement programs.
Requirements
- 8+ years of experience in Customer Success and/or Account Management
- At least 3–5 years in a senior leadership role at a B2B SaaS company
- Strong commercial mindset
- Proven ability to build and scale enablement programs
Benefits
- Competitive pay
- Medical, dental, and vision coverage
- FSA/HSA
- 401(k)
- Flexible PTO
- Fully remote workplace
- Technology stipend
- Opportunities for advancement
- Other benefits and perks
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