We are seeking a detail-oriented and organized Virtual Lead Performance & Outreach Coordinator to support a high-volume inbound lead environment. This role focuses on monitoring lead activity, ensuring follow-up standards are met, and executing structured outbound text communication as part of ongoing outreach and accountability efforts.
This is a remote, part-time role ideal for someone who enjoys process, organization, and consistent follow-through.
Key Responsibilities
• Monitor inbound lead activity and ensure accurate status updates
• Review call recordings and activity logs for quality and compliance
• Track response times and follow-up timelines
• Execute outbound text message campaigns using approved scripts
• Send follow-up and reminder texts to support lead engagement
• Flag overdue or missing follow-up for escalation
• Prepare and deliver weekly activity and performance reports
• Maintain accurate records in CRM and tracking systems
• Communicate professionally with agents regarding expectations and next steps
Outbound Texting Expectations
• Use company-approved scripts and templates
• Follow timing, compliance, and tone guidelines
• Maintain accurate documentation of outreach
• Escalate responses or issues to leadership as needed
• No cold calling or selling required
What This Role Is (and Is Not)
This role IS:
• Process-driven and detail-focused
• Structured and accountability-oriented
• Supportive of agents and leadership
• Consistent and repeatable in execution
This role is NOT:
• A sales role
• A recruiting position
• A commission-based role
• A customer service call center
Required Qualifications
• Strong organizational and time-management skills
• Comfortable reviewing call recordings and performance data
• Confident, professional written communication (text and email)
• Ability to follow scripts and processes consistently
• Experience working independently in a remote environment
• Proficiency with CRM systems, spreadsheets, and online tools
• Reliable internet and quiet work environment
Preferred Experience
• Real estate, mortgage, insurance, or lead-based business experience
• CRM, call tracking, or performance monitoring experience
• Experience with outbound texting or follow-up campaigns
• Operations, admin, or support background
Job Type: Part-time
Pay: From $17.50 per hour
Expected hours: 20 per week
Education:
• Bachelor's (Preferred)
Work Location: Remote
Apply Now
Apply Now