OneMain Financial is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. The Verification Specialist will be responsible for accurate and timely investigation of sub-prime consumer loan applications and ensuring compliance with company policies during the loan approval process.
Responsibilities
- Ensure that critical loan approval stipulations are addressed, resolved, and meet company policies
- Identify and escalate complex issues as they are identified
- Support both a Centralized Sales operation and a nationwide branch office network
- Validation of identity, address, and social security number; employment, auto insurance, automobile value, lien and title verification; analyzing proof of income and disposable income; fulfilling loan requests, perfecting liens and reviewing loan documents for accuracy and completeness
- Perform funding-related activities, including reviewing and validating all required documents prior to funding, confirming accuracy and completeness, and ensuring all funding stipulations meet company and regulatory requirements
- Ensure timely and accurate processing of funding tasks to meet service level expectations and provide a seamless customer experience
- Identify and escalate funding discrepancies or complex funding-related issues to ensure loans are funded accurately and without delay
- Provide escalation support on complex issues that may occur to ensure timely and accurate processing of loan stipulations
- Identify, investigate, and/or escalate potential fraud risks
- Act as a liaison between multiple internal and external customers and/or vendors
Skills
- High School Diploma or GED
- Prior experience in verification processing and/or fulfillment
- Strong communication skills (oral, written, and interpersonal)
- Excellent customer service skills
- High level of motivation to deliver results
Benefits
- Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Paid time off (15 days’ vacation per year, prorated based on start date)
- Paid sick leave as determined by state or local ordinance (prorated based on start date)
- 11 Paid holidays (4 floating holidays, prorated based on start date)
- Paid volunteer time (3 days per year, prorated based on start date)
Company Overview
OneMain Financial has been offering responsible and transparent loans for over 100 years. It was founded in 1912, and is headquartered in Evansville, Indiana, USA, with a workforce of 10001+ employees. Its website is http://www.onemainfinancial.com.