About AppLogic Networks
AppLogic Networks, the App QoE company, helps network service providers deliver highest quality experience to consumers and enterprises. The company develops best-in-class solutions that analyze, optimize and monetize OTT application traffic going through the networks. With contextual machine learning-based insights and real-time actions, AppLogic Networks has become a global leader in Application Quality of Experience (QoE). As part of this innovative and exciting company, you will drive innovation in app-driven cloud and hybrid solutions designed to accelerate time-to-value across network planning, engineering and operations. Join the team and contribute to what makes AppLogic Networks unique in the market: superior App QoE!
The Role:
As a VAS Network Operations Engineer, you will be performing daily data center operations-based activities at one of Applogic Networks’ key accounts. You will use your excellent attention to detail and investigative skills to monitor, identify, and lead to resolution potential issues on a high availability production environment. Issues that are outside of your knowledge domain will be escalated to Applogic Networks’ customer support for further investigation while you play a key role in communicating status updates to the customer and scheduling further investigation activities as required until resolution.
Responsibilities
- Collaborate with Customer Network Operations for deployment, maintenance, administration, and operational tasks.
- Diagnosed Applogic Networks equipment failures.
- Recommend configuration changes and assist with implementations.
- General services as required include installation of software maintenance updates for all Applogic Networks devices and solutions.
- Initiative-taking health monitoring of software/hardware issues, Daily monitoring of system health, KPIs, logs, and alarms with a sense of urgency when issues arise.
- Working within customers changes management and maintenance window guidelines.
- Analyze and troubleshoot critical Applications traffic and detect problems using essential software tools (traffic sniffers, simulators, traffic detection, MRTG, PRTG, SNMP polling, logs)
- Debugging network issues using Wireshark, tcpdump, tcpreplay or similar tools.
- Lead the analysis/discussion with other departments to solve and prevent issues.
- Submitting and escalation of issues into L2 support as needed.
- Accountability for Case management and ensure that they are resolved.
- Providing consultative support and mentoring other less experienced team members
- Positive contribution towards quality reviews for other colleagues and peers
- Function as the liaison and advocate between customer operations personnel and Applogic Networks customer support, including the Account Management team and engineering staff.
Knowledge and Skills
Required
- Commanding knowledge of Unix based operating systems such as Linux, Ubuntu, etc.
- Proven experience with programming such Python, Java, C/C++, or scripting languages such Bash.
- Proven experience of packet level debugging using Wireshark, tcpdump, tcpreplay or similar tools.
- Proven experience in virtualization technologies (VMware, KVM), deployment of OpenStack and experience with automation tools like Ansible
- Excellent technical background with a strong understanding of networking (specifically IP related technologies)
- Good understanding of end-to-end network call flows, as well as relevant technologies and protocols (DNS, HTTP, HTTPS, DHCP, RADIUS, DIAMETER)
- Good understanding of cloud architecture (AWS, Google cloud, AWS), containers and orchestration concepts (Kubernetes, Swarm) and tools like Docker, Jenkins.
- Experience with SQL databases, network traffic monitoring, or firewall technologies – especially in a Telecom, ISP, or Cable Internet environment.
Desired
- Experience of data modelling, DB administration, Vertica, SQL/PostgreSQL, ETL and/or BI in general (MicroStrategy, tableau, elastic search, Kibana, Grafana)
- Good understanding in virtual concepts like: NUMA, SRIOV, PCI-Passthrough, Virtio
- Good understanding of NFV particularly around MANO/ONAMP
- Experience with web technologies (JavaScript, HTML5, HTTP, Angular)
- Exposure to and understanding web application concepts like P2P, VoIP, WAP, MMS, RTSP
- Knowledge of industry models and best practices (e.g., Scrum, ITIL etc.)
- Experience with modern web applications using Ajax and REST API’s will be advantageous.
- Good experience in Data communication industry with different operator networks for Wireline (Cable, DSL, FTTH) and/or Wireless (Satellite, Wi-Fi, LTE, GPRS-3G, CDMA-3G, WiMAX, GSM, UMTS,4G and 5G)
- Good understanding of billing and charging concepts and experience with Online Charging and Policy Enforcement (OCS, PCRF, PCEF)
- Hands-on experience with the installation, configuration, and/or operation of network equipment.
- Experience in Quality Assurance testing
Work Experience, Education and Certifications
- Bachelor’s degree in computer science, Engineering, or another STEM program
- 3+ years of experience in a technical role
Work Conditions
- Occasional overtime or split shifts may be required.
- Occasional travel may be required.
- Fast-paced office environment.
What you can expect from us ?
- Flexible working hours, hybrid work environment (occasionally may be required to take afterhours call)
- Career development and advancement opportunities
- Fast-paced office environment
- At AppLogic Networks we understand the importance of work-life balance and strives to create a supportive environment that allows employees to excel in their careers without sacrificing their personal lives.
- AppLogic Networks believes that a positive and fun work environment enhances productivity and job satisfaction. The company organizes team building activities, social events, and other initiatives to promote a sense of camaraderie among employees.