Job Summary
TEOCO’s Managed Services team is seeking a smart, self-motivated, and collaborative individual to join as a Utility BAN Management Analyst. This role offers an excellent opportunity to gain or expand experience in utility consulting, develop a strong foundation in utility invoice analysis, and build proficiency with industry software tools.
Key Responsibilities
• Set up 500–1,000 new utility billing accounts (BANs) per month within TEOCO’s Bill Trak system
• Accurately populate required account data in accordance with established Operations Guides
• Validate billed site information associated with each new billing account
• Collaborate with multiple stakeholders, including client contacts and vendors, to complete account setup o Contact vendors via phone call and/or email to validate billing.
• Conduct periodic audits of existing BANs to ensure accuracy and completeness of: o Account coding o Site codes o Account status updates (e.g., inactivations, changes)
• Perform research and execute updates based on requests received through client email channels • Maintain data integrity and ensure timely completion of assigned tasks
• Review reports and do quality assurance checks on current Billing Accounts to ensure validity.
Required Skills & Competencies
• Bachelor’s degree or equivalent experience preferred
• Strong attention to detail and organizational skills
• Ability to manage high-volume, repetitive tasks with accuracy
• Effective communication and collaboration skills
• Self-motivated with the ability to work independently and within a team
• Proficiency in Microsoft Excel and general computer applications
Preferred Skills / Tools Knowledge
• Experience with data entry, auditing, or utility billing is a plus
• Familiarity with utility billing/account structures
• Experience working with large datasets or enterprise systems
• Problem-solving mindset with strong analytical skills