NinjaTrader is an industry-leading trading platform and futures broker empowering traders to take control of their financial destiny. The Trading Operations Associate will support brokerage customers with trade-related assistance through timely communication and manage various operational tasks, ensuring a high level of service and accuracy in a fast-paced environment.
Responsibilities
- Oversee and manage customer trading activity, including special bookings, allocations, FX trades, and other daily operational tasks
- Perform key back-office functions such as trade allocations, treasury processing, and trading platform setup
- Monitor and resolve trade breaks, process commission discrepancies and adjustments, and complete end-of-day checks
- Assist with contract expiration monitoring and post-trade allocation support
- Collaborate with cross-functional teams including Risk Management, Account Management, Finance, and Customer Support
- Deliver outstanding customer service by troubleshooting issues and resolving inquiries in real time
- Support strategic projects and take on additional responsibilities as needed
- Maintain a high level of accuracy while multitasking in a high-pressure environment
Skills
- Bachelor's Degree in Finance or related field (preferred)
- Strong technical aptitude and ability to troubleshoot client-side software/computer issues
- Excellent written and verbal communication skills
- Comfortable learning and working with proprietary trading software
- Highly organized and detail-oriented with a proactive mindset
- Strong team player with a positive attitude and eagerness to learn
- Willingness to work alternate shifts as needed
- Flexibility to work mid or overnight shifts, including holidays, as needed
- Ability to work a 4x10 schedule (10.5-hour shifts with a 30-minute lunch)
- Availability to support weekend coverage as needed
- Passion for financial markets and trading
- Prior experience in a trading operations or trade support role
- Knowledge of CQG trading platform
- Advanced Excel skills and proficiency with Microsoft Office Suite
Benefits
- 401K plan through ADP under which the company will match up to 3.5% of employee contributions
- Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more)
- Seven paid holidays
- 20 additional flex remote days annually
- 5 Company Wide Office-Optional weeks tied to major holidays
- Generous PTO
- 7 Paid Holidays Annually + 5 Conditional Holidays Annually
- 1 Service Day Annually
- 401k with 3.5% Company Match
- Paid Parental Bonding Leave
- Health, Vision, Dental Coverage
- Life and Disability Insurance Covered 100% by NinjaTrader
Company Overview
NinjaTrader provides trading software and brokerage services for futures, forex, and equities markets. It was founded in 2003, and is headquartered in Chicago, Illinois, USA, with a workforce of 201-500 employees. Its website is http://www.ninjatrader.com.