Company: Kandu Inc.
Job description: In April 2025, Kandu Health and Neurolutions merged to form Kandu Inc. to pioneer an integrated approach to stroke recovery, combining FDA-cleared brain-computer interface technology with personalized telehealth services. The company’s IpsiHand® device is durable medical equipment that enables chronic stroke survivors to regain upper extremity function in daily home use. Combining this advanced technology with the support of expert clinicians offers a comprehensive path to recovery– helping survivors improve mobility, independence, and quality of life. Kandu extends recovery beyond the hospital through principal illness navigation, providing one-on-one education, care coordination, and advocacy; grounded in clinical evidence and informed by the lived experiences of patients and their families.Now, the companies are merging to pursue the same goal. As part of the merger, Kandu completed the first close of a $30 million financing. To read the full announcement .Currently, we are not actively looking to hire but seeking to create a pipeline of qualified candidates as we plan to grow exponentially over the next several months. This posting will help us create that pipeline when we are ready to hire.This is an opportunity to work with new and exciting technology with the mission of improving the lives of stroke survivors and their families.What You’ll DoClient Relationship & Program Implementation
- Foster long- and short-term client success by aligning on partnership goals, building trusted relationships, and providing feedback on referral and registration outcomes.
- Serve as a regional liaison between hospital/post-acute care partners and stroke survivors early in recovery.
- Represent Kandu Health in client meetings, status calls, and community outreach efforts to support engagement and identify new partnership opportunities.
- Guide stroke survivors and care partners through Kandu program enrollment, including education, consent, insurance verification, eligibility checks, and app training.
- Conduct in-hospital meetings, review patient census, and collaborate with clinicians to identify and triage appropriate referrals based on discharge plans and language needs.
- Re-engage survivors on hold due to care interruptions and support onboarding resumption.
- Provide in-person and remote app and technology support tailored to the cognitive and emotional needs of stroke survivors.
- Assist with registration troubleshooting and app access issues, collaborating with the Product team as needed.
- Deliver training to new referral clinicians and support users in video conferencing and scheduling platforms.
- Coordinate with the Clinical Navigator team to relay survivor needs or concerns that may impact participation.
- Support pilot and quality improvement projects at partner sites.
- Communicate user issues and suggest improvements to Client Services leadership for product and process optimization.
- Complete reports on non-enrollment trends, workflow improvements, and accessibility enhancements.
- Participate in message testing and barrier identification for program registration.
- Maintain hospital credentialing requirements, including necessary health screenings and vaccinations.
- Daily travel to partner sites is required (Chicago, IL)
- Bachelor’s degree in Marketing, Sales, or related field
- 4–6 years of customer service experience
- 2–4 years in a healthcare setting
- 2–4 years in medical device, healthcare, or digital health sales
- Strong communication and adaptability across audiences
- Familiarity with health plan benefits and eligibility
- Tech-savvy; comfortable with mobile apps and smartphones
- Able to adapt methods in dynamic, evolving environments
- Reliable personal transportation
- Quick learner with commitment to product knowledge
- Effective presenter with concise communication skills
- Experience working with stroke survivors and their families
- Conversational Spanish proficiency
- Daily local travel to partner hospital sites required
- Willingness to work a late afternoon schedule
Expected salary: $29 - 35.48 per hour
Location: Chicago, IL
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