As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.
We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description
Role Summary
Enable science. Drive adoption. Support success.
At Waters, Technical Applications Scientists are critical to ensuring customers realize the full value of their investment through expert scientific support, training, and workflow optimization. Operating at the intersection of science and customer success, you guide users from onboarding through long-term success, turning complex technologies into impactful, real-world outcomes and discoveries.
This role goes beyond troubleshooting. It requires the ability to understand customer workflows, deliver effective training, and proactively drive utilization and satisfaction. You will partner closely with commercial, service, and marketing teams to support customer success, improve adoption, and identify opportunities for expansion.
This is a high-impact role where scientific expertise, customer engagement, and execution directly influence product utilization, customer retention, and long-term value.
Role Purpose
As part of the Waters Biosciences division, ensure successful customer onboarding, new product adoption, and long-term success by providing technical product training, workflow and assay optimization, and post-sale technical support that enables customers to achieve their desired outcomes from our technologies and products.
Key Responsibilities
Customer Engagement & Training
Lead customer onboarding activities to ensure a smooth transition from purchase to implementation
Deliver high-quality scientific training tailored to customer needs and skill levels
Educate customers on best practices to maximize instrument and application performance
Support initial setup and validation of customer workflows
Post-Sale Technical Support & Troubleshooting
Provide advanced troubleshooting and technical guidance across applications and workflows
Partner with customers to resolve technical challenges efficiently and effectively
Serve as a trusted scientific resource for ongoing support needs
Escalate complex issues and coordinate with internal teams as needed
Workflow Optimization & Adoption
Drive product utilization through proactive engagement and education
Advise on customer workflows to improve efficiency and outcomes
Identify gaps and recommend best-practice solutions
Support customers in achieving measurable success with instruments and reagents
Customer Success & Retention
Improve customer satisfaction and retention through consistent engagement
Reinforce the value delivered and ensure customers achieve their intended outcomes
Build strong, long-term relationships with scientific stakeholders
Support customer success initiatives aligned to business objectives
Expansion & Opportunity Identification
Identify opportunities to expand usage within existing workflows and applications
Uncover potential needs for additional products, reagents, or capabilities
Partner with Account Managers and Technical Sales Specialists to support business expansion opportunities
Contribute insights that support territory growth strategies
Cross-Functional Collaboration
Partner closely with Account Managers, TSS, Service, and Marketing teams
Support coordinated customer engagement strategies across roles
Provide field feedback to influence product development and training programs
Contribute to a collaborative, team-based customer success model
What Success Looks Like
Enables customers to achieve desired scientific outcomes
Accelerates customer onboarding and reduces time to productivity
Reduces technical and implementation challenges
Increases product utilization and workflow adoption
Improves customer satisfaction, retention, and long-term loyalty
Identifies and supports expansion opportunities within accounts
Qualifications & Experience
Required
Bachelor’s degree in life sciences or related scientific field
Demonstrable experience with flow cytometry applications and cell sorting
Ability to troubleshoot complex workflows and technical issues
Proven ability to translate scientific concepts into practical application
Strong training, presentation, and communication skills
Willingness to travel within the assigned territory
Preferred
Advanced degree in life sciences or related scientific field
Experience with spectral flow cytometry and related applications
Experience operating and troubleshooting cell sorters
Experience supporting post-sale customer training
Familiarity with laboratory workflow optimization and method development
Experience working cross-functionally in commercial or support environments
Work Environment & Travel
Field-based role requiring frequent remote and in-person customer interactions
Travel aligned to customer needs
Why Waters
Waters plays a critical role in advancing scientific discovery and improving human health. Our teams partner with leading organizations across Pharma, Biotech, Academic, and Government sectors to solve complex challenges.
As part of Waters, you will:
Enable customers to achieve meaningful scientific outcomes
Work with innovative technologies and applications
Collaborate across scientific and commercial teams
Directly impact customer success and long-term value creation
Who Thrives in This Role
Scientists passionate about teaching, training, and enabling others
Customer-focused professionals who value long-term, scientific relationships
Problem solvers who enjoy troubleshooting and optimizing workflows or assays
Collaborative partners who work effectively across teams
Individuals highly self-motivated to deliver best-in-class technical support to a commercial organization
Who This Role Is Not For
Individuals seeking purely transactional or non-customer-facing roles
Those uncomfortable with travel and field-based customer engagement
Candidates who prefer reactive vs. proactive customer support
Equal Opportunity
Waters is an Equal Opportunity Employer committed to building an inclusive workplace that empowers all employees to thrive.
Compensation
The expected compensation range for this role is $ 95,600.00 - $153,000.00 USD Annual. Final compensation will be determined based on experience, skills, and geographic location.
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit https://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Required Skills
Optional Skills
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Primary Work Location
USA CA - Milpitas 135
Additional Locations
Work Shift
At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."
Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.
Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.
Salary Range Information
$95,600.00 - $153,000.00 USD Annual