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Posted Apr 27, 2026

SVP, Client Services Director – Omni-Channel, Pharma Agency

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Job Description: • Provides strong, engaged leadership, effectively directs team members to meet expectations and accomplish organizational, team, and individual goals • Establishes priorities on brands and contributes to team discussions and problem-solving • Exhibits superior interpersonal skills to lead, motivate, and unify team and ensure a positive employee experience • Develops team members through coaching, mentoring, performance management, and training and development • Leadership and guidance of a team of VP Account leaders • Demonstrates success as an effective agency leader with the ability to drive both client and internal team initiatives • Responsible for forecast development of LOB accounts and ensures accurate forecast updates monthly and quarterly • Attains and exceeds annual revenue plan for individual clients/brands within LOB Requirements: • 20 or more years of experience in marketing or marketing-related roles within the pharmaceutical industry • Agency Account leadership experience required • Experience in digital marketing and fully integrated marketing projects preferred • Experience leading books of business with yearly revenues of $25 million or more • Experience leading teams of account management professionals at multiple levels of 10 people or more Benefits: • You will receive a 401K plan with an employer match contribution up to 4% (immediately vested) • Life insurance • Disability coverage • Medical, dental, and vision plans • Flexible working arrangements • Option to work from anywhere across the globe two weeks each year • 20 vacation days plus one personal well-being day • 9 public holidays • Gifted end-of-year holidays • Early Summer Friday finish in June, July, and August • Free counselling through employee assistance program • Personalized health support • Enhanced maternity, paternity, family leave, and fertility policies • Continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities