Responsibilities
Deployment Coordination
Plan, coordinate, and drive the end-to-end deployment of SubX across global teams. Act as the central operational point of contact for all SubX rollout activity, ensuring timelines are met, blockers are resolved, and cross-functional teams are aligned and ready.
Training & Enablement
Design and deliver training programmes for internal teams, regional operations, and freelance resources on SubX workflows and tooling. Build and maintain training materials that evolve alongside product development, ensuring consistent competency levels globally.
Technical Improvement Collection
Establish and manage a structured process for gathering, consolidating, and prioritising technical feedback from operational teams using SubX. Serve as the operational voice in product and technology discussions, translating frontline learnings into actionable improvement inputs for the development team.
UAT Organisation & Management
Arrange, coordinate, and oversee User Acceptance Testing cycles for SubX updates and new feature releases. Define test scope in collaboration with Technology and Operations, recruit and brief participants, track outcomes, and ensure findings are documented and fed back into the development roadmap.
Commercial Advancement
Support and actively push forward commercial discussions related to SubX deployment in partnership with Account Management and Service Delivery. Help identify commercial opportunities, contribute to pricing alignment, and ensure productions are structured under the correct contractual and legal framework for SubX delivery.
Cross-functional Collaboration
Work closely with regional Operations, Technology, Service Delivery, XOps, and Legal teams to ensure SubX deployment is consistent, compliant, and scalable. Share learnings across teams and contribute to a culture of continuous improvement.
Governance & Compliance
Ensure SubX workflows adhere to internal policies and client contractual requirements. Support alignment with Legal and Technology on platform agreements, data governance, and enterprise security frameworks.
Skills and Experience Required
Essential Qualifications