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Posted Apr 15, 2026

Strategic Business Development Manager

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PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. 

PolyAI is searching for a Strategic Business Development Manager to lead and scale our BDR function, reporting into our GTM leadership team. In this role, you will drive pipeline generation by coaching and developing a high-performing BDR team, refining prospecting and qualification strategies, and partnering closely with Sales and Marketing to improve conversion across the funnel. We’re looking for a player-coach who brings both strategic thinking and hands-on leadership — someone who can mentor and motivate a team while also building processes, messaging, and programs that generate consistent, high-quality pipeline. You’ll play a key role in shaping how we engage target accounts, improve opportunity management, and scale a repeatable outbound and inbound motion. This role requires a strong track record of leading BDR teams in a fast-paced SaaS environment, a data-driven approach to performance management and forecasting, and the ability to influence cross-functional stakeholders, paired with an entrepreneurial mindset and strong communication skills.

In this role your responsibilities will include:

What you’ll bring to the team:

Your Style:

We provide a competitive salary range for this role - which is $140,000 – $160,000 OTE - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.

In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success.


Benefits

Participation in the company’s employee share options plan

100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision

Life Insurance

◻️ STD and LTD

The opportunity to contribute to the company's 401k plan

Flexible PTO policy + 11 designated company holidays

Annual learning and development allowance

We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!

Enhanced parental leave

‍ ‍ Company-funded fertility and family-forming programmes

Menopause care programme with Maven


At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.

Our core values are:

:only-the-best:
Only the best
We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.

:ownership:
Ownership
We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.

:relentlessly-improve:
Relentlessly improve
We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.

:bias-for-action:
Bias for action
Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.

:disagree-and-commit:
Disagree and commit
We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.

:build-for-people:
Build for people
We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.


PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.


Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.