Staff Instructor - Rochester

Service Credit Union is seeking a Staff Instructor where you will instruct training programs tailored to Credit Union staff in both in-person and virtual classes. The role involves developing training materials and presentations to support ongoing staff learning and development.

Responsibilities

• Presents training presentations to staff to enhance their member service and job skills, as directed by the Manager
• Determines the need for and creates polished training materials to be delivered via web-based training or in-person classes
• Ensures correct use of grammar and spelling, and fact checks training points with applicable subject matter experts
• Initiates new curriculum and changes to existing curriculum under the direction of the Manager
• Ensures consistency throughout all materials
• Coordinates changes with applicable stakeholders
• Makes recommendations to the Manager on the best method to deliver training, depending on the target audience, objectives and scope of training points
• Performs needs assessments and discovery interviews to determine the need and scope of training, under the direction of the Manager
• Determines the need for and delivers refresher, gap and remedial training as needed
• Provide support to branch and Contact Center personnel with procedural inquiries during core department hours
• Support credit union staff with corporate projects and department projects as they relate to staff training and branch operational procedure
• Contributes to meetings, assists with ongoing communication and work in a collaborative manner with colleagues in SS and OS Training
• Update training and procedural material for ongoing system releases and upgrades
• Raises concerns to the Training Manager with regard to inconsistencies or clarifications needed on training points and procedures
• Maintains and reviews the department email inbox and ensures timely response and action is taken, if assigned
• Ensures the Reference Guide and Learning Management System contain accurate and complete information
• Initiate and make changes to these resources, if assigned
• OS Instructors: Perform no-notice cash/plastics audits at all overseas Branches, Contact Center and Overseas HQ Supply Department in support of the Audit Department
• Serve as back-up to colleagues in SS and OS Training
• Maintain confidentiality regarding credit union policies and procedures, member financial data, personal information, and work-related events
• Provide quality support and maintain a professional relationship with peers, management, other staff, and members through cooperation, mutual trust and respect
• Perform other duties as required

Skills

• High School Diploma required
• One year experience working in the Credit Union required
• Strong written and verbal communication skills, with the ability to communicate effectively in a clear and concise manner, are required
• Public speaking ability and experience required
• Proficient with Microsoft Excel, Outlook, Word, PowerPoint, and various web-based applications required
• Ability to work independently and in a team environment
• Four-year college degree preferred
• One to three years public speaking and/or training environment experience desirable
• Comprehensive knowledge on policies and operations is highly desired
• Established organizational, interpersonal and problem-solving skills with the ability to handle multiple assignments and meet deadlines
• Meticulousness and ability to be flexible, coordinate a wide variety of tasks, follow-through and complete projects and duties in a timely manner, and achieve department goals and objectives
• Excellent interpersonal, presentation and organizational skills

Benefits

• Great health and dental benefits starting day one!
• PTO, long-term disability, and paid holidays.
• 401k with 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program with Talkspace
• Free identify theft protection through IdentityForce
• Tuition reimbursement.
• Training and career growth opportunities.

Company Overview