CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Sr. Director, Business Relationship Manager, Personal Lines. Join us and support CSAA IG in achieving our goals.
Your Role: The Business Relationship and Product Management director serves as a strategic colleague between IT and business units, ensuring that technology solutions align with organizational goals and deliver maximum value. This role combines relationship management, product lifecycle ownership, and strategic planning to drive innovation, operational efficiency, and customer satisfaction. The individual is responsible for fostering collaboration between IT, business partners, and product development teams while ensuring the successful delivery of high-quality, customer-focused products and services.
Your work:
Strategic Business Partnership:
Act as the main liaison between business units and IT, understanding business needs and translating them into actionable technology initiatives.
Develop a deep understanding of business strategies, goals, and challenges to align IT priorities effectively.
Build and maintain strong relationships with business partners, ensuring continuous alignment and satisfaction.
Product Management:
Define the vision, strategy, and roadmap for key products and services, ensuring alignment with business objectives.
Oversee the entire product lifecycle, from ideation and development to deployment, maintenance, and retirement.
Lead multi-functional teams to prioritize product features and enhancements based on business value and customer needs.
Conduct market and user research to identify opportunities for innovation and differentiation.
Support Portfolio and Demand Management:
Support portfolio of IT projects and products, ensuring resources are allocated effectively and deliverables meet business priorities.
Establish processes for collecting, evaluating, and prioritizing business requirements and IT demands.
Monitor and report on the performance and value delivery of IT investments and products.
Collaboration and Stakeholder Management:
Facilitate collaboration between IT teams, product managers, and business collaborators to drive project success.
Act as a trusted advisor, communicating effectively with all levels of the organization to ensure transparency and shared understanding.
Provide regular updates on product roadmaps, project progress, and outcomes to senior leadership.
Innovation and Continuous Improvement:
Identify and champion opportunities to use emerging technologies and industry trends to address business challenges.
Promote a culture of continuous improvement by implementing feedback loops and performance metrics for products and processes.
Collaborate with IT teams to implement agile methodologies and DevOps practices to enhance delivery efficiency and quality.
Leadership & Culture Stewardship
Creates a collaborative, inclusive, and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues
Actively shapes our company culture through words and actions (e.g., sponsoring an employee resource group, mentoring employees, volunteering, joining cross-functional committee/team, encouraging team member involvement in these activities)
Models our Core Beliefs and champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.)
Delivers our strategy through an enterprise lens, staying informed of key enterprise initiatives, industry trends, and business results
Demonstrates a company ownership mentality, thinking beyond the boundaries of their own area
Travels as needed for the role, including enterprise meetings, divisional / team meetings, representing the company at industry events, and other in-person meetings
Fulfills business needs, which may include investing extra time, helping other teams, etc
Required Experience, Education and Skills
Bachelor of Science or Bachelor's degree in Business, Engineering, or a related field
10 years Product Management Commercial and/or Personal Lines insurance experience
Solid technical background with a deep understanding of product development processes
Demonstrated ability to manage complex projects and deliver results in a fast-paced environment
Experience with data analysis and visualization tools
Proficiency in Agile methodologies and product management tools (e.g., Jira, Asana, Trello)
Proven ability to lead others directly or indirectly, as demonstrated through 5+ years of leading teams, enterprise-wide programs, or large cross-functional programs and at least 2 of those years directly managing others.
What would make us excited about you?
Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues
Actively shapes our company culture through words and actions (e.g., sponsoring an employee resource group, mentoring employees, volunteering, joining cross-functional committee / team, encouraging team member involvement in these activities)
Models our Core Beliefs and champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.)
Delivers our strategy through an enterprise lens, staying informed of key enterprise initiatives, industry trends, and business results
Demonstrates a company ownership mindset, thinking beyond boundaries of their own area
Travels as needed for role, including enterprise meetings, divisional / team meetings, representing the company at industry events, and other in-person meetings
Fulfills business needs, which may include investing extra time, helping other teams, etc
Why Choose a Career at CSAA IG?
At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.
Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits.
Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.
Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.
Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.
Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.
CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact TalentAcquistion@csaa.com
If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.
CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
CSAA Insurance Group is an equal opportunity employer.
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