As a Sr Business Learning Specialist, you will be responsible for designing, delivering, and continuously improving learning experiences that support the Premium operations team, while partnering closely with leaders to drive results. You’ll join a collaborative, learner-focused team that values innovation, coaching, and continuous improvement.
WHAT WE CAN OFFER YOU:
- Estimated Salary: $60,000 - $92,000
- 401(k) plan with a 2% company contribution and 6% company match.
- Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
- Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.
WHAT YOU'LL DO:
- Design and coordinate effective training programs using adult learning principles, ensuring they meet learning objectives and enhance performance.
- Maintain and update training materials and procedures in collaboration with management, revising as necessary to stay current and effective.
- Evaluate training effectiveness through observations and participant feedback to continuously improve training outcomes.
- Participate in special projects and ensure updated knowledge of company products, training delivery methods, and industry changes.
- Manage quality assurance, provide coaching, and generate reports to support management in assessing performance and training needs.
WHAT YOU’LL BRING:
- One or more years of training, mentoring OR processing experience within a Premium, billing, or insurance operations environment.
- Excellent organizational, time management, and problem-solving skills, with a capacity to manage detailed work accurately under tight deadlines.
- Strong written and verbal communication skills, with the ability to adapt trainer communications for business areas, leaders, and new hires to support understanding and partnership.
- Strong interpersonal and customer service skills, with experience managing customer relationships in a customer-facing environment.
- You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
- Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.
- Knowledge of insurance products (e.g., Medicare Supplement, Long-Term Care, Disability Income, Life insurance, and annuities) and familiarity with claims processing and billing procedures.
- Strong technical skills with the ability to utilize and integrate software such as Genesys/GAD, JIRA, Qfiniti, Market On Demand, Peoplesoft, CC Pulse, and Microsoft Office Suite.
- Background in management of customer relationships for profitable growth.
- Banking or Financial Acumen: Experience with large account management, premium payments, or high-value transactions, ideally within an insurance or finance setting.
- Billing Expertise: In-depth understanding of premium billing processes, including invoices, payments, adjustments, and reconciliation.
- Thorough knowledge of learning, business processes, and testing methodologies.
- Strong project management, business processes, and analytical skills.
We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!
If you have questions about your application or the hiring process, email our Talent Acquisition area at [email protected]. Please allow at least one week from time of applying if you are checking on the status.
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