Job Type: Full-Time (40 hours/week)
Salary: $6.00–$7.00 USD per hour (depending on experience)
Schedule: Monday to Friday
Working Hours: 9:00 AM – 6:00 PM Pacific Time (PST)
About the Role
We are seeking an experienced Medical Virtual Assistant with a strong background in insurance eligibility verification, prior authorizations, and front office support. This role is ideal for someone who thrives in a fast-paced medical environment, enjoys working with insurance processes, and delivers exceptional patient service over the phone.
The ideal candidate has hands-on experience navigating U.S. insurance portals, verifying patient benefits, obtaining prior authorizations, and supporting front office operations while maintaining the highest level of professionalism and HIPAA compliance.
Key Responsibilities
Insurance Eligibility & Benefits Verification
- Verify patient insurance eligibility and benefits before scheduled appointments.
- Review deductibles, copays, coinsurance, and patient financial responsibility.
- Ensure insurance information is accurate and updated within the EHR/EMR.
- Document all eligibility verification activities accurately and thoroughly.
Prior Authorizations
- Submit and obtain prior authorizations through insurance portals and payer websites.
- Monitor pending authorization requests and follow up with insurance companies as needed.
- Communicate authorization updates promptly to providers and clinic staff.
- Maintain accurate records of authorization status and supporting documentation.
Patient Chart Management
- Create new patient charts and update existing medical records.
- Ensure patient demographics and insurance information remain complete and accurate.
- Maintain organized documentation within the electronic medical record system.
Front Office & Patient Support
- Answer overflow inbound phone calls when the in-office team is unavailable.
- Assist patients with general inquiries in a courteous, professional, and empathetic manner.
- Route calls appropriately and ensure timely message delivery.
- Support the front office with insurance-related administrative tasks.
- Maintain strict HIPAA compliance and protect patient confidentiality at all times.
Required Qualifications
- Minimum 2 years of experience working in a U.S. healthcare setting.
- Hands-on experience with insurance eligibility verification and prior authorization processing.
- Strong understanding of:
- Commercial insurance plans
- Deductibles
- Copays
- Coinsurance
- Authorization requirements
- Experience using insurance portals and payer websites.
- Experience working with EHR/EMR systems (EasyDerm experience is a plus).
- Previous experience handling inbound patient phone calls in a medical office.
- Excellent English verbal and written communication skills with a professional phone presence.
Preferred Qualifications
- Experience working in a dermatology or other specialty medical practice.
- Previous experience as a remote Healthcare Virtual Assistant.
- Spanish-speaking ability is PREFERRED.
Desired Skills
- Exceptional attention to detail and accuracy.
- Strong organizational and time management skills.
- Ability to work independently with minimal supervision.
- Excellent problem-solving and critical-thinking abilities.
- Comfortable managing multiple insurance requests, authorizations, and patient calls simultaneously.
- Ability to thrive in a fast-paced, patient-centered healthcare environment.
- Strong customer service and interpersonal communication skills.
Requirements
Basic Requirements
- Must speak and write English clearly and professionally.
- Must have relevant work experience.
- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
- Must be available to attend video meetings with camera on when required.
Technical Requirements
- Computer: Reliable laptop or desktop computer.
- Internet: Stable high-speed internet connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Working webcam for virtual meetings.
- Workspace: Quiet and professional work environment.
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.
Originally posted on