Settlement Specialist (Las Vegas)

Job title: Settlement Specialist (Las Vegas) in Las Vegas, NV at Caesars Entertainment
Company: Caesars Entertainment
Job description: Job Category: Call Center and ReservationsDegree Level: High School GraduateJob Description:WELCOME TO THE EMPIRE! Caesars is one of the biggest names in the world of betting and is the market-leading sportsbook in the fast-growing, booming US market. We share a passion for sports and are industry leaders providing best-in-class service for all our customers.BEHOLD! We are looking to expand our Settlement Team by bringing on the next Settlement Specialist who is excited to take their career in Sportsbooks to the next level as a key contributor on our roster. This position is apart of the company's Sports Trading organization. We pride ourselves in empowering each other to do our best work, and as Settlement Specialist, you will be focused on creating, pricing, publishing, suspending, and resulting sports data and payment disputes that arise during live sports games in a fast, friendly, and transparent manner. We will enable you to do your best work and drive efficiencies in your own portfolio of games - you'll be an expert on such topics and your input will be invaluable to our team. Come join us!THIS POSITION IS OFFICE-BASED. (NO REMOTE OPPORTUNITY)What You Will Do:

• Run your own docket of live games and markets to ensure rapid, accurate resulting of all games that require manual resulting
• Monitor automatic feeds and leverage your quick thinking to solve issues that arise with feeds that go down or data inaccuracies that come through
• Rapidly respond to internal stakeholders such as Customer Services and Trading with clear, transparent, and helpful information
• Become the resident expert in applicable legislation and Gambling Commission requirements and ensure steadfast compliance with such policies
• Flex your resourcefulness and quick thinking to solve critical errors that arise and respond to evolving game situations to ensure customers can reinvest funds as soon as possible
• Identify opportunities for improvement in standard operating processes and cadences to drive efficiencies in output and improve customer satisfaction
• Escalate risks, issues, and complaints that arise early and partner with Settlement and Trading leadership to provide rapid solutions

What You Will Need:

• Self-starter with strong prioritization and organizational skills to manage portfolio of games across short and varied timelines
• Has a people-first attitude and enjoys helping customers and colleagues solve problems and achieve success
• Fast responder who recognizes high level of urgency required for resulting tasks as well as issue resolution
• Detail-oriented learner who can understand and clearly explain industry regulations, how it applies to each case, and how to communicate to maximize transparency to our Customer Service reps
• Agile problem solver who has a natural orientation towards understanding how to resolve issues and remain flexible in times of pressure
• Relentlessly dedicated towards the improvement of day-to-day work and operations by pursuing best practice, efficient processes
• Early, excellent escalator with a keen awareness of potential risks and mitigation options
• Passion for sports and working knowledge of the betting industry
• Available to work between 7am - 11pm Monday to Sunday, includes Bank Holidays. THIS POSITION IS OFFICE-BASED (NO REMOTE OPPORTUNITY)
• Excellent Microsoft Office Suite skills

Physical Requirements:

• Must be able to sit for extended periods
• Must be able to type and talk on the phone for extended periods
• Regular attendance in the office

Additional information:Please note: This role is based out our office in Las Vegas, NV. We are not offering remote work options at this time.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Caesars Sportsbook & Casino reserves the right to make changes to the job description whenever necessary.As a part of Caesars Sportsbook & Casino's employment process, finalist candidates will be required to complete a drug test and background check upon offer acceptance.About Us: At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
Expected salary:
Location: Las Vegas, NV
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