Title: Sr. Solutions Architect Salary Grade: E11
FLSA Status: Exempt Employment Status: Full-Time
Department: Innovation Initiatives Location: Remote
Reports To: VP, Strategic Technologies
Date Prepared: 3/18/2026 Human Resources Review: 3/31/2026
SUMMARY
Reporting to the VP, Strategic Technologies, the Sr. Solutions Architect will take ownership of our Salesforce platform and play a central role in how we build, optimize, and scale technology across the organization. This is a hands-on position that blends platform administration, solution development, business analysis, and stakeholder engagement — all within a collaborative, agile environment.
Working closely with department heads, end users, and the Innovation team to turn business needs into well-designed, well-documented solutions. The role focuses on solving real problems, driving adoption, and continuously improving the systems people rely on that support daily operations.
This position is eligible for a remote work arrangement with consistent availability expected during core business hours.
ESSENTIAL DUTIES and RESPONSIBILITIES:
The requirements listed are representative of the knowledge, skill, and/or ability required.
In the performance of respective tasks and duties, the employee is expected to successfully perform quality work within deadlines with or without supervision, interact professionally with other employees, customers and suppliers; work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Platform Administration & Development
- Serve as the primary administrator of our Salesforce org, including user management, security, configuration, and data integrity.
- Build and enhance functionality using declarative tools (flows, validation rules, page layouts, custom objects) and, where appropriate, more advanced platform capabilities.
- Establish and uphold best practices, governance frameworks, and documentation standards for the platform.
- Troubleshoot and resolve technical issues in a timely manner.
Analysis, Reporting & Data
- Create and maintain reports and dashboards that surface meaningful insights for stakeholders.
- Perform data analysis to identify trends, opportunities, and areas for improvement.
- Support the internal case queue for issues and requests, maintaining a high standard of responsiveness even in a low-volume environment.
Business Analysis & Stakeholder Engagement
- Act as a business analyst — gathering, documenting, and translating requirements into actionable solutions.
- Meet regularly with department heads and end users to solicit feedback, understand pain points, and demo new capabilities.
- Follow an agile approach to configuration and development, iterating based on user input and business priorities.
Change Management & Adoption
- Serve as a change agent, driving deeper Salesforce adoption across the organization.
- Document and demo new features as they are delivered, ensuring teams understand and embrace new functionality.
- Champion a culture of continuous improvement and technology-enabled efficiency.
General
- Assist internal, external, and regulatory auditors with the collection of requested materials as assigned with their respective engagements.
- Make effective use of tools and systems to independently manage, organize, and complete tasks. Proactively identify and resolve potential obstacles before they become problems, meet deadlines, develop action plans when off track, support job functions with minimal oversight, and ensure conditions of satisfaction are met.
- Readily volunteer and accept assignments to special tasks established to address specific issues and opportunities.
- Use discretion in dealing with large amounts of sensitive, confidential information, while adhering to all Bank policies and procedures, consistently demonstrating our core values and service standards.
- Regular and consistent attendance is required to continue the high standard of customer service.
- In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and adheres to compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards, requirements and policies as well as attending all required training sessions and completing all required on-line training courses.
- Other duties as assigned, performing similar or related work as directed, required, or as situation dictates.
LEVEL OF RESPONSIBILITY
- Participates in developing and executing the strategic plan to meet the bank’s overall competitive position within the financial services industry.
- Works independently along all staff levels and with complex and proprietary information.
- Influence as subject matter expert to help guide the leadership team in the Bank’s technology, data, digital transformation, and innovation strategies.
EQUIPMENT REQUIRED
- Smartphone: Needed to enable the MFA (Multi Factor Authentication) for desktop access to MSB systems as well as device management software for access to MSB chat and email applications on mobile device
- Desk: Desk needed for computer and office equipment
EQUIPMENT PROVIDED
- Laptop computer with docking station
- Dual-monitors with mounting hardware
- Keyboard, mouse, webcam, light for video calls
- Any other agreed upon reasonable computer and/or office equipment that will facilitate completion of job requirements
- Your remote physical workspace must provide a dedicated workspace that is free from distraction and provides adequate light to be regularly visible on video calls.
- You must have access to a reliable internet connection with adequate bandwidth to join Teams and other video calls with no degraded quality (speed test required to document connection quality)
- Regular availability expected during core business hours and occasional, agreed upon on-site Bank events
- Bachelor’s degree in computer science, data analytics, business administration, finance, or relevant educational experience, or equivalent work experience 7+ years of hands-on experience administering and building within Salesforce.
- Salesforce Administrator certification.
- Salesforce Platform App Builder certification.
- Experience with advanced Salesforce features such as Flow, approval processes, or custom objects/fields at scale.
- Exposure to SOQL, Apex, or other programmatic Salesforce development.
- Additional Salesforce certifications (e.g., Advanced Administrator, Business Analyst) are a bonus.
- Familiarity with data migration, integration concepts, or API-based workflows.
- Experience managing projects, implementing technology platforms, evaluating project success, taking corrective action to ensure projects are delivered on time and on budget, and effectively managing specialists and subject matter experts in handing day-to-day project tasks.
- Strong business analysis skills — you can sit with a stakeholder, understand what they need, and translate that into a well-scoped solution.
- Comfortable with data: you can write reports, analyze trends, and tell a story with numbers.
- Experience working in an agile or iterative delivery model.
- Familiarity with financial services or other regulated industries is a plus.
- Natural leader with expert communication abilities (written & verbal) and strong interpersonal skills, ethics, and cultural awareness with the ability to engage both technical and non-technical audiences.
- Strong business analysis skills — you can sit with a stakeholder, understand what they need, and translate that into a well-scoped solution.
- A proactive, self-directed mindset — you don't wait to be told what needs fixing or improving.
- Ability to exercise influence, gather feedback, and gain consensus among stakeholders
- Intrinsically motivated with the ability to work independently, and with minimal direct supervision, in a fast-paced work environment with numerous competing priorities
Growth Opportunities
This role offers a clear path to expand your technical skill set over time. As you grow, you'll have opportunities to work with SQL, MuleSoft, and other internal systems — broadening your impact across the bank's technology landscape.
LANGUAGE/COGNITIVE SKILLS
The work skills described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The person in this position frequently communicates with all departments and occasionally with the Board of Directors about systems and technology, and therefore must be able to exchange accurate information in these cases. They will need to use judgment and discretion in decision making situations, interpret and follow all Bank policies and procedures, write/create reports, and business correspondence, (Main Street Bank’s standard language is English). As well as the ability to:
Speak and effectively present/communicate information and respond to questions from customers, groups of managers, vendors, and other employees.
- Define problems, collect data, establish facts, and draw valid conclusions.
- Read, analyze, and interpret various documents such as business processes and standard operating procedures (SOP)
WORKING CONDITIONS AND PHYSICAL EFFORT
The physical and work environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is required to:
Physical Demands/Efforts
- Occasionally lift and/or move up to 15 pounds, (i.e. files)
- Regularly required to remain in a stationary position, greater than 75% of the time
- Occasionally required to stoop and bend.
Mental & Visual Demands
- Consistently operate a computer for extended periods of time
- Specific vision abilities may be required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
- Regular use of office productivity machinery (i.e., a calculator, copy machine, fax machine, computer printer).
Work Environment and Hazards
- Occasional local travel for bank purposes and/or on behalf of the bank (i.e., training conferences).
- The employee must be able to work schedules that meet the needs of the bank, which may include early morning, evening and/or weekend hours.
- When in the office it is a general office environment where the noise level is moderate.
AMERICANS WITH DISABILITIES ACT
Main Street Bank complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.