One of Pine's portfolio companies is looking for an experienced Senior Sage 300 Support Consultant to join our growing team. In this role, you will serve as a senior resource for our Sage 300 client base that have a Customer Success Plan (CSP) — resolving complex issues, guiding implementations and upgrades, delivering training, and helping clients maximize the value of their ERP investment. Clients with a CSP have access to the most senior consultants and receive expedited, first-class service. You will work directly with clients across a variety of industries and collaborate closely with our consulting, account management, and development teams.
What You'll Do
- Act as a primary escalation point for complex Sage 300 support cases, ensuring timely and thorough resolution.
- Provide expert functional and technical support across core Sage 300 modules, including General Ledger, Accounts Payable, Accounts Receivable, Inventory Control, Order Entry, Purchase Orders, and Project & Job Costing.
- Lead and assist with Sage 300 implementations, upgrades, and data migrations for clients across multiple industries.
- Configure and customize Sage 300 to meet each client's unique business requirements.
- Deliver end-user training — both virtually and on-site — and develop supporting documentation.
- Support integrations between Sage 300 and third-party applications, including add-ons and complementary solutions relevant to client needs.
- Diagnose data integrity issues, system errors, and performance challenges with a structured, solutions-oriented approach.
- Maintain detailed case documentation and communication logs using internal systems.
- Build and sustain trusted, long-term client relationships — serving as a reliable advisor throughout the client lifecycle.
- Collaborate with Account Managers to identify client needs and opportunities for expanded services or solutions.
- Mentor junior consultants and contribute to the team's collective knowledge base.
- Stay current with Sage 300 product releases, patches, and Sage partner program updates.
What We're Looking For
- 5+ years of hands-on Sage 300 ERP experience (formerly Accpac).
- Strong functional knowledge of core Sage 300 modules (GL, AP, AR, IC, OE, PO).
- Demonstrated experience with Sage 300 implementations, upgrades, and client-facing support.
- Solid understanding of accounting principles and the operational needs of finance teams.
- Excellent communication skills — able to translate technical concepts clearly for non-technical users.
- Ability to work directly with clients via phone, video, and in person.
- Self-motivated, organized, and effective at managing multiple client engagements simultaneously.
- Team-oriented mindset built on integrity and proactive service.
Nice to Have
- Experience with Sage 300 add-ons such as Sage CRM, Sage HRMS, Sage Fixed Assets, or Service Manager.
- Familiarity with SQL Server, Crystal Reports, and/or Sage Intelligence Reporting.
- Experience supporting clients in hospitality/hotel management, heavy equipment, construction, or multi-entity organizations.
- Knowledge of third-party integrations with hospitality or financial platforms.
- Sage 300 certification or Sage partner accreditation.
- Experience with Sage Intacct is a plus.
- Bachelor's degree in Accounting, Finance, Information Technology, or a related field (or equivalent experience).
Key Competencies
- Client Focus – Delivers exceptional, responsive support and builds lasting client trust.
- Technical Mastery – Deep Sage 300 knowledge with the ability to solve complex, unfamiliar problems.
- Communication – Clear, professional, and proactive — in writing and conversation.
- Team Orientation – Collaborates across consulting, account management, and development teams.
- Integrity – Acts with transparency and respect in every client and internal interaction.
- Adaptability – Thrives in a fast-paced environment serving diverse industries and client needs.
Benefits: Competitive benefits package (medical, dental, vision), generous PTO and company-observed holidays, 401(k) with employer match, professional development opportunities, and a people-first culture backed by Pine Services Group.