Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.
We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work®, and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive.
Watch this short video for a brief introduction to Paradigm.
The Senior Manager of HR Programs & Leadership Development is responsible for designing, delivering, and continuously evolving enterprise‑wide leadership and professional development programs that strengthen people capability, leadership effectiveness, and organizational readiness across the employee lifecycle, from emerging leaders and new managers to experienced people leaders. This position plays a lead role in creating the content, frameworks, and learning assets that enable leader growth.
This role also oversees several high‑impact HR programs that shape employee experience and engagement, including Rewards & Recognition, Mentorship and Sponsorship programs, leadership feedback tools, and select HR communications.
DUTIES AND RESPONSIBILITIES:
Leadership & Professional Development
- Lead the strategy, design, and delivery of enterprise leadership and professional development programs focused on:
- Soft skills and human‑centered leadership
- Manager effectiveness and people leadership fundamentals
- Emerging leader readiness and progression
- Create original leadership development content, including curricula, learning frameworks, facilitator guides, leader toolkits, and participant resources that support program objectives.
- Design and facilitate leadership learning experiences grounded in adult learning principles, including workshops, cohorts, and facilitated sessions.
- Incorporate organizational values and expectations, including accountability, collaboration, and service mindset, into leadership development content and experiences.
- Own and evolve leadership feedback tools, including:
- Leadership 360 assessments (multiple annual cycles)
- Launch and governance of a Manager 180 feedback survey
- Design and deliver internal professional development for HR team members, aligned to the HR Core Competency Model, with emphasis on consulting skills, influence, business acumen, leadership capability, and effective HR practice.
- Partner with HR Business Partners to identify leadership capability gaps and translate those needs into practical, scalable learning content and experiences.
- Measure program effectiveness using participation data, feedback, and outcome metrics to drive continuous improvement.
Mentorship, Sponsorship & Development Programs
- Provide end‑to‑end governance of enterprise Mentorship and Sponsorship programs, including:
- Program design, launch cadence, and scalability
- Participant experience (intake, matching, communications, closeout)
- Platform administration and vendor relationships
- Develop and maintain program content, including participant guides, orientation materials, toolkits, and supporting resources.
- Maintain program frameworks, success metrics, and post‑cohort evaluations.
Rewards & Recognition Programs
- Provide strategic and operational oversight of Paradigm’s Rewards & Recognition programs.
- Manage annual program cadence, budgets, forecasting, vendor relationships and platform administration.
- Lead recognition-related communications, leader updates, and reporting.
- Ensure recognition programs reinforce company values, performance culture, and engagement.
HR Program Governance & Communications
- Own governance, annual planning, and execution across assigned HR programs.
- Develop clear, high‑quality program content and communications, including leader toolkits, enterprise messaging, change communications, and program resources.
- Own or contribute to the HR newsletter and select HR communications channels to promote visibility, understanding, and engagement with people programs.
- Maintain program documentation, content libraries, and resources within the HR Hub.
- Partner with Internal Communications and HR leadership to ensure clarity, consistency, and alignment of messaging.
- The scope of this role may evolve over time based on organizational priorities, maturity of HR programs, and resourcing decisions, with increasing emphasis on leadership and professional development as programs scale.
QUALIFICATION REQUIREMENTS:
Required
- Bachelor’s degree or equivalent work experience required, advanced degree a plus.
- 5+ years of experience leading HR programs, leadership development, or organizational development initiatives.
- Demonstrated experience designing, developing, and facilitating leadership or professional development content and programs.
- Strong program and project management skills, with ability to manage multiple enterprise initiatives simultaneously.
- Proven ability to influence senior leaders and stakeholders without direct authority.
- Excellent written, verbal, and facilitation skills, with ability to translate concepts into clear, usable content.
- Demonstrated success in using data and feedback to assess impact and guide program evolution.
Preferred
- Experience with engagement, recognition, feedback, or development platforms strongly preferred.
- Project or program management certifications such as PMP®, PgMP®, CAPM®, or Agile/Scrum certifications.
- Professional development or leadership certifications such as Prosci®, Korn Ferry, Center for Creative Leadership (CCL), Gallup‑based certifications, or equivalent leadership development credentials.
- Certification or formal qualification in behavioral or leadership assessments, such as DiSC®, MBTI®, Strengths‑based assessments, or similar tools, with experience applying assessment insights in leadership or development settings.
- Certifications or formal training in adult learning, coaching, facilitation, or organizational development
Paradigm Benefits:
- Health and wellness– We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).
- Financial incentives – Paradigm’s financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions.
- Vacation - We believe strongly that work-life balance is good for you and for our company. Our paid time off and personal holiday programs give you the flexibility you need to live your life to the fullest.
- Volunteer time– We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year.
- Learning and development: One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program.
Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.
Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Leave Management at [email protected].
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
As a contractor with the State of Wisconsin, Paradigm complies with Wisconsin Contract Compliance Law (§16.765). Poster link: Contract Compliance Law Poster
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