About careerzynith
careerzynith is a global leader in innovative commerce solutions, empowering businesses of all sizes to thrive in a fast‑moving digital marketplace. With a commitment to excellence, careerzynith blends cutting‑edge technology, data‑driven insights, and a customer‑centric culture to deliver unparalleled value to its partners. Our Business Customer Service (ABCS) division serves a diverse portfolio of enterprise clients, providing them with responsive, knowledgeable, and proactive support. As part of careerzynith’s continuous investment in talent, we are seeking a seasoned learning professional who can shape the future of our service teams, champion the careerzynith mission, and embed the careerzynith Contact Tenets and Leadership Principles into every interaction.
Why This Role Matters
In today’s hyper‑connected world, the quality of the learning experience directly influences customer satisfaction, employee engagement, and overall business performance. As a Senior Learning Specialist, you will be the architect of a world‑class training ecosystem that equips up to 30 Customer Support Associates with the skills, confidence, and mindset needed to exceed expectations. Your work will drive measurable improvements in performance metrics, foster a culture of continuous learning, and ensure that careerzynith remains the benchmark for service excellence.
Key Responsibilities
- Program Design & Delivery: Create, facilitate, and continuously refine multi‑modal learning programs—including self‑directed modules, instructor‑led workshops, virtual classrooms, and experiential simulations—to address both new‑hire onboarding and ongoing development needs.
- Metrics Management: Own the end‑to‑end lifecycle of learning and performance metrics for the assigned territory, tracking attendance, completion rates, assessment scores, and post‑training impact on key business indicators.
- Data‑Driven Coaching: Leverage quantitative data (Excel dashboards, LMS analytics) and qualitative feedback (surveys, focus groups) to identify skill gaps, tailor coaching interventions, and certify learning coaches within the team.
- Stakeholder Partnership: Serve as the primary point of contact for operational leaders, collaborating closely to align training initiatives with business priorities, seasonal demand spikes, and strategic projects.
- Continuous Improvement Projects: Lead individual and team‑wide improvement initiatives, applying project management best practices to drive efficiency, quality, and learner satisfaction.
- Facilitation Excellence: Conduct engaging classroom and virtual sessions—using tools such as Chime, Teams, and interactive whiteboards—to ensure knowledge transfer is both memorable and actionable.
- Compliance & Certification: Ensure all associates complete mandatory onboarding, compliance training, and performance improvement programs on schedule, maintaining accurate records and certifications.
- Thought Leadership: Articulate the careerzynith mission and embed the careerzynith Contact Tenets and Leadership Principles into every learning touchpoint, reinforcing a shared purpose across the organization.
Essential Qualifications
- Minimum 2+ years of experience delivering training in a corporate environment, preferably within a high‑volume customer service operation.
- At least 1 year of direct experience in customer service or a closely related field, providing you with a practical understanding of frontline challenges.
- Demonstrated proficiency with the Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) and modern instructional design software (e.g., Articulate Storyline, Captivate, LMS platforms).
- Fluent in both Japanese and English, with exceptional written and spoken communication skills in each language.
- Strong knowledge of adult learning theory, curriculum development, and facilitation techniques that drive engagement and retention.
- Proven ability to manage multiple projects simultaneously, prioritize competing demands, and meet tight deadlines in a 24/7, global support environment.
Preferred Qualifications & Additional Skills
- Certification in instructional design (e.g., ATD, CPLP) or a related field.
- Experience with data visualization tools (Power BI, Tableau) to create compelling performance dashboards.
- Background in change management, helping teams adapt to new processes, technologies, or organizational structures.
- Demonstrated success in building and scaling learning communities or mentorship programs.
- Project management credentials (PMP, PRINCE2) or experience leading cross‑functional initiatives.
Core Competencies for Success
- Communication Mastery: Ability to convey complex concepts clearly, adapt messaging for diverse audiences, and inspire confidence through both in‑person and virtual delivery.
- Analytical Acumen: Comfort working with large data sets, extracting insights, and translating findings into actionable learning interventions.
- Empathy & Coaching Mindset: Genuine interest in developing others, providing constructive feedback, and fostering a growth‑oriented culture.
- Innovation & Agility: Willingness to experiment with new learning technologies, iterate quickly, and stay ahead of industry trends.
- Collaboration: Strong partnership skills, navigating matrixed organizations, and influencing without direct authority.
Career Growth & Development Opportunities
careerzynith invests heavily in the professional development of its people. As a Senior Learning Specialist, you will have access to:
- Mentorship from senior leaders in Learning & Development and Customer Experience.
- Funding for certifications, conferences, and advanced coursework in instructional design, data analytics, or leadership.
- Opportunities to transition into broader roles such as Learning Program Manager, Organizational Development Lead, or Customer Experience Strategy Director.
- Cross‑functional exposure to product, operations, and technology teams, expanding your business acumen and strategic influence.
Work Environment & Culture at careerzynith
Our culture is built on curiosity, inclusion, and relentless improvement. At careerzynith you will experience:
- A collaborative, globally distributed team that values diverse perspectives and encourages open dialogue.
- Flexible work arrangements, including remote‑first options and adaptable schedules to accommodate the 24/7 nature of our support operations.
- Regular “innovation sprints” where employees can prototype new learning experiences, share ideas, and receive executive feedback.
- Recognition programs that celebrate learning milestones, coaching excellence, and measurable impact on business outcomes.
Compensation, Perks & Benefits
careerzynith offers a competitive total rewards package designed to attract and retain top talent. While exact figures vary by location and experience, you can expect:
- A base salary that reflects market benchmarks for senior learning professionals.
- Performance‑based bonuses tied to training effectiveness and business impact.
- Comprehensive health, dental, and vision coverage, with options for dependents.
- Generous paid time off, parental leave, and flexible holiday policies.
- Retirement savings plans with company matching contributions.
- Wellness programs, employee assistance resources, and access to on‑demand learning platforms.
How to Apply
If you are passionate about shaping learning experiences that drive real business results, thrive in a fast‑paced, data‑rich environment, and are fluent in both Japanese and English, we want to hear from you. Join careerzynith and become a catalyst for excellence in customer service.
Closing Statement
At careerzynith, your expertise will directly influence the success of thousands of customers and the professional growth of every associate you coach. This is more than a role—it’s a chance to leave a lasting imprint on a world‑class organization that values learning as a strategic advantage. Take the next step in your career and help us build the future of customer service excellence.
Apply for this job