Senior Director, Strategy and Operations
Summary/objective
The Senior Director, Strategy & Operations is a senior marketing leader responsible for building and leading the operational backbone of isolved's Marketing organization.
This role ensures the Marketing function operates with discipline, clarity, financial stewardship, and system integrity. Serving as the head of Marketing Operations and PMO, the Sr. Director establishes the strategic planning framework, operating cadence, budget governance, performance reporting infrastructure, and cross-functional workflows that enable Marketing to execute effectively at scale.
Reporting to the Senior Vice President of Marketing, this role works alongside the VP, Integrated Demand and other marketing leaders to ensure organizational alignment, execution visibility, process consistency, and operational excellence across all marketing functions.
This role does not own pipeline or growth targets, but is accountable for the systems, governance, and operational rigor that enable marketing performance.
Core Job Duties
Job Complexity
Works on complex issues where analysis of situations or data requires an in-depth knowledge of the company. Participates in corporate development of methods, techniques, and evaluation criteria for projects, programs, and people. Ensures budgets and schedules meet corporate requirements.
Interaction
Regularly interacts with executives and/or major customers. Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization.
Supervision
Directs and controls the activities of a broad functional area, typically through several department managers within the company. Strong understanding of people management strategies and how to develop leaders in their function to be successful. Builds and supports high functioning, motivated teams. Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.
Experience
Typically requires a Bachelor's degree and 12+ years of direct experience, with 8+ years of leadership experience. May require advanced degree.
Scope
Participates with other senior managers to establish strategic plans and objectives. Makes final decisions on administrative or operational matters and ensures operations effective achievement of objectives. Able to lead and support their function while continually achieving impact and improvements across all areas.
Discretion
Erroneous decisions will have a serious impact on the overall success of functional, division, or company operations.
Minimum Qualifications
Experience in Benefits, HCM, HR technology, or related SaaS industry strongly preferred
Physical Demands
Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds.
Travel Required
Yes, up to 25% domestic travel may be required.
Work Authorization
Employee must be legally authorized to work in the United States.
FLSA Classification
Exempt
Location
Hybrid – in office
Internal Job Title
Senior Director, Strategy and Operations
Effective Date
03/23/26
About isolved
isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.
isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.