We're a globally recognized B2B and MSP growth agency that engineers scalable revenue systems not just campaigns. With $1.9B+ in client revenue generated, we're built on accountability, performance, and a team that genuinely loves winning together.
The role
As a Senior Digital Marketing Account Manager, you'll be the trusted advisor your clients rely on to grow. You'll own a portfolio of high-touch B2B accounts driving satisfaction, retention, and revenue growth through proactive coaching, sharp performance communication, and strategic relationship management. This is a fully remote, high-impact role where your results are visible, your growth is real, and your clients feel it.
What you'll own
Portfolio NPS, retention, and churn reduction targets
Upsells, cross-sells, renewals, and account expansion
Client onboarding activation and milestone completion
Campaign performance oversight — CPL and MCAC in range
Client calls, escalations, and difficult conversations
Ticket resolution within SLA and quality standards
Driving adoption of Jumpfactor products, courses, and community
What you bring
3+ years in account management or client success at a digital agency
Proven revenue ownership — MRR, ARR, or QRR under management
Strong track record on retention, renewals, and churn reduction
Digital marketing fluency across SEO, PPC, content, and web
Confident communicator — you lead calls, not just attend them
Comfortable with CRMs, dashboards, ClickUp, or Jira
Process-driven with experience in fast-paced, multi-client environments
Nice to have
Experience with MSP or Managed IT Services clients
Demonstrated promotion or expanded scope within a previous role
Hands-on familiarity with SEO concepts and strategy discussions
Experience collaborating with SEO, PPC, and content specialists
This role is not for you if…
You wait for clients to come to you rather than proactively driving outcomes
You're uncomfortable owning revenue targets and retention numbers
You prefer a slow-paced environment with light accountability
Why people love working here
Competitive compensation with performance-based bonuses
100% remote with a skilled, high-energy international team
Paid training, courses, events, and conferences
Weekly learning programs and paid social events
Clear career advancement paths as the agency grows
Join a team that's already winning
Eight Growth500 awards. $1.9B in client revenue. Clients who stay, grow, and refer. If building genuine client relationships — and being accountable for the results — is what drives you, you'll thrive here.
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