At arenaflex, we're on a mission to empower every person and organization on the planet to achieve more. As a Senior Customer Experience Engineer on our Azure Customer Experience (CXP) team, you'll play a critical role in ensuring the reliability, availability, and performance of customer applications hosted in Microsoft Azure. We're customer-obsessed problem-solvers who believe that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans.
**Join the Fastest-Growing Team in arenaflex Azure Engineering**
We're looking for a customer-obsessed Customer Experience Engineer with extensive experience in implementing Service Level Objectives (SLOs) monitoring solutions to top Azure customers. As a key member of our Observability team, you'll design, implement, and maintain robust SLO monitoring systems to track and meet the service level objectives defined in our offerings, customer engagement agreements. This position is critical to the success of our team's charter and embodies our inclusive culture, growth & learning mindsets, and unwavering dedication to diversity.
**About arenaflex**
arenaflex is a global leader in cloud computing, and our Azure Customer Experience (CXP) team is one of the fastest-growing teams within arenaflex Azure Engineering. We're passionate about empowering our customers to achieve more by providing them with the best possible experience on our cloud platform. Our team is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals who share our passion and values.
**Key Responsibilities**
As a Senior Customer Experience Engineer, you'll be responsible for:
* Collaborating with customers to jointly define and establish SLOs and Service Level Indicators (SLIs) that align with their business goals and expectations.
* Instrumenting code to measure SLOs, developing solutions to detect SLO breaches, and creating automated solutions and troubleshooting guides to remediate or mitigate SLO breaches.
* Collaborating closely with service engineering teams to develop solutions for correlating customer-defined SLOs with relevant platform SLOs, signals to effectively pinpoint, address, and resolve customer-impacting issues.
* Ensuring customer-centric SLOs are consistently exceeded through cross-functional collaboration.
* Analyzing SLO data for trends, improvements, and reliability risks, proposing remediation plans.
* Proactively engaging customers on SLO performance, addressing concerns, and offering insights.
* Leading optimization efforts for system performance, scalability, and efficiency to exceed SLOs.
* Developing and maintaining documentation related to customer-specific SLOs, SLIs, and monitoring processes.
**Qualifications**
To be successful in this role, you'll need:
* A Bachelor's Degree in Engineering, Computer Science, or a related field, and 4+ years of experience with designing, implementing, debugging, and launching commercial software products or web services.
* OR equivalent experience.
* 3+ years of Site Reliability Engineering (SRE)/Customer Reliability Engineering (CRE) domain experience in cloud – Azure (or AWS/GCP).
* Expertise in implementing and managing Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for cloud customers.
* 2+ years of experience in an external client-facing role.
**Additional Requirements**
* Ability to meet arenaflex, customer, and/or government security screening requirements, including the Microsoft Cloud Background Check.
* Familiarity with cloud computing, Azure, and SRE/CRE principles.
**Preferred Qualifications**
* Bachelor's Degree in Engineering, Computer Science, or a related field, and 8+ years of software industry experience related to technology.
* OR Master's Degree in Engineering, or a related field, and 6+ years of software industry experience related to technology.
* OR equivalent experience.
* 2+ years of customer-facing experience.
**What We Offer**
* Competitive salary range: $112,000 - $218,400 per year (USD).
* Opportunity to work with a global leader in cloud computing.
* Collaborative and inclusive work environment.
* Professional development opportunities.
* Comprehensive benefits package, including medical, dental, and vision insurance.
* 401(k) matching program.
* Paid time off and holidays.
* Access to arenaflex's cutting-edge technology and tools.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and want to join a fast-growing team in arenaflex Azure Engineering, apply now! We're an equal opportunity employer and welcome applications from diverse candidates.