Summary
The purpose of this position is to deliver consulting services offered by Healthcare Performance Group, Inc. (HPG) in such a way that maintains high client satisfaction. The consulting services include application implementation (design, build, test and train), application support and application optimization. This position’s target is to maintain a minimum billable status at a rate of 1,900 hours per year. All responsibilities are to be executed in a way that advances the overall HPG culture and our business strategies.
Responsibilities
- Travel to and from customer sites as required by the customer, but typically on a weekly basis.
- Manage travel expenses within HPG’s Travel Guidelines.
- Through their expert skills and experience, assist the customer in the implementation, support and/or optimization of their applications. Application skills include design, build, test, troubleshooting, support and training.
- Be an effective team member within the implementation, support and/or optimization team which may include team members from the customer, software vendors and other consulting firms.
- Demonstrate a high level of professionalism in all interactions with customers and any third party personnel.
- Work diligently to achieve project plan completion dates. Discuss directly with customers, any obstacles or issues preventing completion.
- Provide project status reports in accordance with customer requirements and provide copies of all status reports to HPG. If a customer does not require a status report, provide HPG a monthly project status report according to HPG’s format.
- Research any implementation, support and/or optimization issue that is an obstacle preventing the customer’s successful implementation, support or optimization of the application.
- Maintain an updated professional profile for HPG’s Business Development team to use in promoting and selling the consultant’s skills, experience and overall qualifications.
- Prepare and successfully present/discuss their skills and experience during telephone or face to face interviews with HPG customers or prospective customers. Typically these interviews are done by conference call with the HPG Senior Account Executive and the customer or prospective customer.
- Request support from any and all HPG Associates to assist with any application or customer issue that may benefit from input from the HPG Associate resource team.
- On an as requested basis, provide support to Business Development as a subject matter expert in your areas of expertise.
- Provide recruiting referrals where applicable to any recruiting candidates.
- Maintain a minimum 1,900 billed hours per anniversary year in Senior Consultant projects in the Application Services, Support Center or Project and Program Management service lines.
- Duties must be performed accurately and timely requiring minimal supervision
- Be a “go-to” resource for our customers whenever a customer wishes to explore implementation obstacles, ideas, strategies, tactics, etc.
Skills & Experience
- Minimum five years of EHR implementation, project and/or healthcare experience.
- Required to be proficient with Google Suite and both Microsoft operating systems and Office software.
- Excellent interpersonal and communication skills both written and verbal. Including problem solving skills with emphasis on detail and follow-up.
- Ability to work overtime and irregular hours when needed.
- Ability to remain calm, collected and focused on the objectives while assisting others.
- Ability to maintain confidentiality of documents and information in accordance with HPG’s Privacy and Information Security Policies and HPG’s Customers Policies.
- Perform duties accurately, timely, and require minimal supervision
- Ability to work independently, be self-motivated, and demonstrate a “can-do” attitude.
- Ability to follow direction from HPG customers and HPG leadership.
Education & Credentials
- Bachelor’s Degree or relevant clinical credentials and experience.
- Clinical education, certification and experience are desirable (e.g. RN, MT, CPhT).
Miscellaneous
- A professional appearance is required.
- Travel as required by the customer engagement, up to 100%.
- Reporting on the status of all hours worked is required.
- At times you may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, a health screening, an immunization set, current COVID-19 vaccination, current flu shot, TB screen, updated background check, drug screen and/or alcohol screen.
- This position reports to the Team Lead Consultant, Application Services position or Support Center Manager position.
The above statements are intended to describe the general nature and level of work responsibilities of this position. They are not intended to be an exhaustive list of all responsibilities, duties or skills required of associates and it is not a contract express or implied.