Your mission
At IONITY, we’re not just building a charging network — we’re powering the future of electric mobility across Europe. With over 750 high-power charging sites in 24 countries and growing fast, we’re on a mission to make electric travel seamless, enjoyable, and truly borderless. Backed by major automotive OEMs and now operating as a fully independent tech-driven company, we’re setting standards of future mobility and also head into new business opportunities such as energy optimization, digital services, and smart fleet solutions.
Your Mission
As Senior Charging Experience Manager, you’ll lead the charge in creating unforgettable, seamless journeys for EV drivers. You will be the voice of the EV drivers — shaping every touchpoint of the customer journey, from digital interfaces to on-site experiences. You’ll lead cross-functional initiatives that turn insights into action, ensuring every IONITY charging session is smooth, intuitive, and distinctly premium.
Key Responsibilities:
Design the Digital Journey
- Take the lead in mapping the end-to-end digital customer experience – and reimagine it
- Identify key engagement moments to convert EV drivers into loyal IONITY users
- Initiate and manage programs for enhanced digital customer experience and take responsibility for tracking outcomes of initiatives
- Develop customer personas and journey maps to guide product and service design, and turn insights into action
- Champion customer-centric thinking across teams and platforms
- Define and refine the physical charging experience at our stations
- Lead the way to a long-term site strategy as cornerstones for IONITY’s future network development
- Create a modular site design playbook to guide future developments
- Collaborate with partners and lead cross-functional teams to pilot innovative amenities (e.g., lounges, signage, food & beverage)
- Champion consistency and comfort across all IONITY locations
- Build and manage feedback loops via app, website, and community channels
- Lead customer research initiatives — from surveys to interviews
- Present actionable insights to leadership and influence strategic decisions
- Make sure the customer voice is heard in every product and service conversation
Your profile
- 5+ years in the EV charging or mobility space, ideally with CPO/MSP experience
- A proven track record in customer experience strategy and implementation
- Strong analytical and research skills — you know how to turn data into direction
- Agile mindset with experience leading cross-functional teams
- Excellent communication and project management skills
- Entrepreneurial spirit with a passion for sustainability and innovation
Our Mission
There should be no borders when it comes to electric travel. That’s why we are building, operating, and constantly growing our network of high-power charging stations along highways in 24 European countries. All charging stations are open to electric vehicles of any brand. With several charging points at each location. With ultra-fast charging stations that recharge your vehicle’s batteries for the next stretch of your journey in the shortest time possible. And as we provide 100% renewable energy everywhere in our network, charging at IONITY means carbon-neutral driving.
Originally posted on Himalayas
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